Common Service Data Model (CSDM) Assessment - Foundation Data - Advanced

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Common Service Data Model (CSDM) Assessment - Foundation Data - Advanced

    The Advanced Common Service Data Model (CSDM) Assessment - Foundation Data Accelerator helps ServiceNow customers evaluate and enhance their CSDM Foundation Data. It offers expert guidance, leading practices, and personalized recommendations to support the effective use of CSDM within the ServiceNow platform. This accelerator is part of the Advanced package and focuses on foundational data that impacts key processes across the organization.

    Show full answer Show less

    Key Features

    • Structured Customer Sessions: Includes an introductory session to align goals and expectations, a working session to review current CSDM Foundation Data, a recommendation session to present best practices and next steps, and an optional follow-up Q&A session.
    • Personalized Analysis: A platform architect analyzes submitted intake questionnaires and self-assessments to tailor recommendations specific to the customer’s environment.
    • Comprehensive Customer Involvement: Requires active participation from a range of roles including Platform Owners, Administrators, Enterprise Architects, CSDM Champions, and CMDB Managers, with optional involvement from application, service, process owners, and security or governance leads.
    • Deliverables Provided: Workshop slides, CSDM Foundation Data self-assessment results, and recommended next steps for CSDM improvement and execution.
    • Pre-Engagement Requirements: Customers complete an intake questionnaire and self-assessment at least one week prior to the working session to enable effective evaluation and tailored guidance.

    Customer Responsibilities and Resources

    Successful assessment requires designated roles with defined responsibilities to ensure governance, data integrity, platform administration, and executive sponsorship. This cross-functional team approach ensures comprehensive evaluation and alignment with organizational goals.

    Scope and Exceptions

    This accelerator specifically targets CSDM Foundation Data and does not cover:

    • CMDB assessment or discovery of configuration items like servers or software
    • Assessment or detailed design reviews of Application Services, Business Services, Technical Services, or Portfolio within CSDM
    • Technical troubleshooting or remediation of existing CSDM implementations
    • Service Mapping troubleshooting or detailed governance process reviews

    Practical Benefits

    By engaging in this assessment, ServiceNow customers can expect a clear understanding of their current CSDM Foundation Data maturity, practical recommendations to align with industry best practices, and a roadmap to improve data quality and governance. This supports better decision-making, platform governance, and process integration within the ServiceNow ecosystem.

    This Accelerator provides guidance to assess and improve the Foundation Data that is part of your CSDM framework.

    Overview

    The Common Service Data Model Assessment - Foundation Data - Advanced Accelerator provides Impact Customers with leading practices content and prescriptive guidance on the CSDM - Foundation Data and how it supports processes within the ServiceNow Platform. Interactions with ServiceNow CSDM Subject Matter Experts and personalized content on CSDM for the Customer’s organization are included.

    For more information on the CSDM, see Common Service Data Model.

    Note:
    This Accelerator is available in the Advanced package.

    What You Get

    Introductory Customer Session (up to 120 minutes)
    • Review initiative approach and set expectations on process and depth of deliverable
    • Review customer’s objectives for the initiative
    • Communicate expectation for Customer participation
      Note:
      The CSDM - Foundation Data Assessment initiative requires active customer participation, and may require inclusion of a variety of customer roles to address the breadth of the CSDM Foundation Data’s application across the organization.
    • Review CSDM basics and CSDM - Foundation Data basics
    • Request completion of intake questionnaire, CSDM Foundation Data self-assessment, and provide any other requested inputs
    Customer Current State Working Session (up to 120 minutes)
    • Discuss CSDM - Foundation Data current state
    • Review leading practices content
    CSDM Foundation Data Analysis
    Platform Architect reviews and analyzes customer’s intake questionnaire and CSDM Foundation Data Self-Assessment and prepares recommendations
    Customer Recommendation Session (up to 120 minutes)
    • Review leading practices content
    • Present CSDM - Foundation Data recommendations
    • Discuss possible next steps for execution and measurement
    Follow-up Customer Session (optional upon Customer request (up to 60 minutes)
    • Opportunity for Questions and Answers related to CSDM - Foundation Data
    • Provide additional guidance on leading practices
    CSDM Deliverables
    • Workshop slides
    • CSDM - Foundation Data Self-Assessment
    • Recommended next steps

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    Platform Administrator (Required) Responsible for the day-to-day administration of ServiceNow platform.
    Enterprise Architect Lead (Required) Responsible for overall enterprise architecture, strategy, and governance.
    CSDM Champion / Sponsor (Required) Executive sponsor advocating for CSDM across the entire organization
    CSDM Data Modeler / Manager (Required)

    Maintains the accuracy and integrity of the CSDM, works with teams to certify data.
    CMDB Manager (Required) Maintains the accuracy and integrity of the CMDB, works with teams to certify data
    Application Owner(s) (Optional) Manages ServiceNow application(s) (e.g., ServiceNow HRSD owner).
    Application Service Owner(s) (Optional) Manages all applications across a given division (e.g., Incident management or HR application owner).
    Process Owner(s) (Optional) Owns the process(es) related to the service, or ancillary process. Defines process flow(e.g., ancillary processes such as: ITSM incident management, ITSM change management, HR employee onboarding, or Customer Service Management requests.)
    Service Owner(s) (Optional) Owns service. Monitors service performance, drives service changes, keeps service data up to date for those services that directly own foundational data like Human Resources, Customer Service Management, Financial Services, Field Services, or Facilities.
    Technical Governance Board Lead (Optional) Leads the technical governance board that establishes policies and procedures for data, security, development, change, and release.
    Security Administrator (Optional) Responsible for installing, administering, troubleshooting security capabilities and configuration that complies with Technical Governance guidance. Promotes adherence to security policies and procedures.
    Master Service Provider/Vendor Lead (Optional) Include if customer is using a 3rd party development partner, and that partner is involved in design and/or development of applications and/or services leveraging CSDM framework capabilities.

    Requested Information / Access

    • CSDM Assessment Intake Questionnaire and CSDM - Foundation Data Self-assessment completed by Customer at least 1 week in advance of Customer Working Session (to be provided by the ServiceNow team)
    • Current CSDM Data Model
    • Impact materials such as Customer Impact Plan, Architecture Blueprint, Value Blueprint, Capabilities Map and Product Adoption Roadmap

    Exceptions

    This accelerator does not include the following:
    • CMDB assessment
    • Discoverable Configuration Items (e.g., servers, mobile devices, software, etc.)
    • Assessing CSDM Application Services, Business Services, Technical Services, Portfolio
    • Detailed CSDM model design review
    • Technical troubleshooting of current implementation of CSDM framework
    • Assessing CSDM Application Services, Business Services, Technical Services, Portfolio
    • CSDM technical remediation
    • Service Mapping troubleshooting
    • Detailed review of technical governance processes