TuneUp Your Platform Analytics
Summarize
Summary of TuneUp Your Platform Analytics
The TuneUp Your Platform Analytics Accelerator is designed for Impact customers to assess and optimize their current Platform Analytics implementation. It demonstrates advanced configuration capabilities across Performance Analytics, Workspaces, and User Experience Analytics to help customers maximize the value of their analytics investment. This offering promotes best practices to enhance adoption and utilization of Platform Analytics within the ServiceNow platform.
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This accelerator is available with Impact Guided, Advanced, and Total packages.
Key Features
- Session Preparation: Includes provisioning a temporary instance and conducting a Platform Analytics HealthScan analysis.
- Activation and Configuration: Setup of Platform Analytics Content Packs for one selected application area such as ITSM, SAM, SPM, CSM, or HR.
- Customer Coaching Session #1 (up to 90 minutes): Provides a comprehensive overview and demonstration of Platform Analytics features, guidance on setup, custom metric and job creation, and best practices for maintenance and housekeeping.
- Optional Customer Coaching Session #2 (up to 60 minutes): Available upon request for additional Q&A support related to Platform Analytics.
- Temporary Instance Access: Customers receive 30 days of access to the temporary instance for hands-on experience.
Customer Participation and Responsibilities
Successful engagement requires involvement from key customer roles:
- Platform Owner: Oversees platform accountability, governance, and alignment with business strategy.
- System Administrator(s): Maintains platform stability, performs maintenance, and manages application support.
- Reporting Lead(s): Acts as liaison with the ServiceNow consultant, coordinating resources and driving actions.
- Recommended Participants: Process/Service Owners, Developers, Process Leads, Service Managers, and Trusted Service Partners to support adoption and ongoing governance.
Additional Information and Limitations
- This accelerator may not be available for customers in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances.
- ServiceNow does not implement Platform Analytics recommendations directly on customer production or sub-production instances.
- For detailed package descriptions and requirements, customers should refer to the official ServiceNow Impact Package documentation.
The TuneUp Your Platform Analytics Accelerator provides guidance on maintaining and governing Platform Analytics health to optimize value.
Overview
TuneUp Your Platform Analytics provides Impact customers with an assessment of their current Platform Analytics implementation. This offering includes an applied demonstration of the capabilities of advanced Platform Analytics configuration, including Performance Analytics, Workspaces, and User Experience Analytics. We aim to assist you in obtaining better insight into your Platform Analytics investment and provide leading practices on how to best increase adoption and utilization. For more information on Platform Analytics, see Available Platform Analytics Solutions.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session Preparation
- Provisioning of a temporary instance
- Platform Analytics HealthScan analysis
- Activation and configuration of Platform Analytics Content Packs for one of the selected applications, ITSM, SAM, SPM, CSM, or HR
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview and demonstrate Platform Analytics
- Set up Platform Analytics for success:
- Review comparisons to the base system implementation
- Create custom metrics and jobs
- Walk through the following:
- Advanced table and Performance Analytics
- Workspace and User Experience capabilities
- Discuss housekeeping and maintenance leading practices
- Thirty days of access granted to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
- Opportunity for Q&A related to Platform Analytics
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Process/Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Process Lead(s) (Recommended) | Subject matter expert responsible for managing the applicable process. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.
ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.