Exploring Impact Store Application

ServiceNow Impact Store Application personalizes your digital transformation journey and accelerates your time-to-value integrated within your ServiceNow AI Platform instance and your Impact Delivery Instance.

Impact Store Application overview

ServiceNow Impact is a customer success product that helps you to leverage the power of the AI Platform for your business transformation. Impact provides the support and expertise to:

• Adopt ServiceNow products, including Now Assist, and measure their value
• Gain access to expert guidance(technical, strategic ) and personalized recommendations
• Maintain a high-performing platform ready for growth
• Enhance business continuity with 24x7 technical support

Track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation journey directly from your instance. Enable proactive management of instance quality, compliance, and performance with Platform Health. Use Quicklinks to access additional tools and benefits in your Impact Delivery Instance application.

Impact store app users

Table 1. Impact roles and descriptions for the Impact store app

Role	Description
Impact Admin	Responsible for configuring the Impact store app Sets up integration with the Impact IDI  Assigns roles to users and groups Has full create, read, update, and delete access to all tables within Impact applications
Impact Platform Owner	Has full create, read, update, and delete access to all tables within Impact applications Cannot configure, setup integration or assign roles to users or groups Can request services like Accelerators and advisory sessions
Impact Portfolio Owner	Has full create, read, update, and delete access to all tables within Impact applications Cannot configure, setup integration or assign roles to users or groups Can request services like Accelerators and advisory sessions
Impact Executive	Responsible for defining the long-term technology strategies for their organization Has read access to all Impact functionalities Has read access to view capabilities maps, product adoption roadmaps, Objectives and outcomes, Accelerators, and advisory sessions Can create and update conversations
Impact User	Has general access to Impact. Impact users can create and update conversations
Impact Permissions Authorizer	Provides consent to start an Accelerator

What to explore next

To learn more about configuring and using the Impact store app, see:

• Configuring the Impact Store Application
• Using Impact Store Application