Accelerator catalog
This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, and Technical sub-catalogs.
Consumption model
According to your Impact package, Guided, Advanced, or Total, you may consume a fixed number of Accelerators simultaneously.
| Package | Total concurrent Accelerators | Concurrent consumption per sub-catalog | ||
|---|---|---|---|---|
| Strategy | Architecture | Technical | ||
| Total | Six | Two | Two | Two |
| Advanced | Three | One | One | One |
| Guided | One at a time across one catalog | |||
| Strategic Value Add-On | Two per add-on | Two | ||
| Platform Governance Add-On | Two per add-on | Two | ||
- Refer to Impact releases to access the release notes to identify the most recently added or updated Accelerators.
- The Impact team shall be scheduled based on resource availability.
Accelerators available in each package
- ✓ = Common standardized feature set
= Includes unique accelerator-specific features= Includes additional unique accelerator-specific features
Restricted and protected environments
As part of our mission to continually deliver the best customer experience and as part of the evolution of the Impact packages, certain Impact deliverables, Impact Accelerators, or other Impact components require supplemental terms and conditions because of the manner in which they operate.
- U.S. Public Sector (USPS)
- The US Public Sector Accelerators provide U.S. Public Sector customers an option to leverage aspects of these Accelerators without the need to accept the supplemental terms or in scenarios in which an environment may have serviceability restrictions.
Accelerators that offer USPS specific versions are indicated in the specific sub-catalog.
Architecture Accelerators
Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.
Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
Strategy Accelerators
Use Strategy Accelerators to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success.
Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
| Accelerator | Guided package | Guided +Strategic Value | Advanced package | Total package | Restricted and protected environments |
|---|---|---|---|---|---|
| Center of Excellence & Innovation Design | ✓ | ✓ | |
||
| Center of Excellence and Innovation Maturity Assessment Accelerator | ✓ | ✓ | ✓ | ||
| Champion Engagement | ✓ | ✓ | |
||
| Citizen Development Program Design | ✓ | ✓ | ✓ | ||
| CoEI Influencing Funding Strategy | ✓ | ✓ | ✓ | ||
| Customer Service Management Product Maturity Assessment | ✓ | ✓ | ✓ | ||
| Develop Partner Strategy | ✓ | ✓ | |
||
| HRSD Maturity Assessment | ✓ | ✓ | ✓ | ||
| Integrated Risk Management Maturity Assessment | ✓ | ✓ | ✓ | ||
| ITSM Maturity Assessment | ✓ | ✓ | ✓ | ||
| LSD Maturity Assessment | ✓ | ✓ | ✓ | ||
| On-Demand Value Report | ✓ | |
|||
| Portfolio Governance | ✓ | ✓ | ✓ | ||
| Project Portfolio Management Maturity Assessment | ✓ | ✓ | ✓ | ||
| ServiceNow Governance | ✓ | ✓ | |||
| Software Asset Management Maturity Assessment | ✓ | ✓ | ✓ | ||
| Staffing and Roles Review | ✓ | ✓ | |
||
| Strategy Governance | ✓ | ✓ | ✓ | ||
| Success Readiness Assessment (SRA) | ✓ | ✓ | ✓ | ||
| Value Potential | ✓ | ✓ | ✓ | |
|
| Vision and Strategy | ✓ | ✓ | ✓ |
Technical Accelerators
Technical Accelerators accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary.
Accelerators that offer USPS or SPP-AU specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.