Manage Capabilities Map

  • Release version: Yokohama
  • Updated February 25, 2025
  • 1 minute to read

    • Explore and manage the usage status for the capabilities you are entitled to use.

    Before you begin

    Role required: Impact Platform Owners, Impact Admins, Impact Executives, and Impact Users

    About this task

    Update usage status view related resources, edit notes, hide, or display the capabilities from your instance using Capability Maps. The product Adoption Summary information on the page also displays the number of capabilities by their usage status and the capability recommendations from the Impact Squad. You can also add a custom capability.

    Procedure

    1. Navigate to Impact Workspace  > Product Adoption > Capabilities map.
    2. In Capabilities section, view more information about each capability by expanding the ServiceNow workflows.
      The grid displays the important information such as usage status and last updated date along with the access to the Notes for the capabilities: Capabilities for every workflow along with the necessary information such as usage status and last updated date
    3. Navigate the workflows and select a product.
      All capabilities for the selected workflow and product are displayed in a table with color-coded status indicatorsList of Capabilities indicating Usage status such as Needs Validation and Not in Use.
    4. Manage the capabilities by using the following features:
      Update capability usage status
      Modify the capability Usage Status for one or many capabilities
      View related resources
      View all supporting resources.
      Hide and Unhide capabilities
      Show or Hide capabilities in the grid.
      Edit Capability notes
      Modify information related to a capability.
      Add a new Capability
      Add a new capability manually.
      Capability Details Page
      To view and edit details for a capability.