Value reports

Your impact squad can work with you to calculate the operational or monetized value you have realized with ServiceNow in a Value Report.

The Value report evaluates the impact of improvements in key success metrics over time and translates them into operational and monetary value. These metrics align with the target objectives and outcomes you have been working toward. If you are a guided or advanced customer, your squad will collaborate with you to validate results, confirm key assumptions and inputs, and quantify the realized value in financial terms.

Table 1. Impact deliverables per package

Impact deliverable	Description	Guided	Advanced	Total
Value Report	A quantified assessment of the value realized by driving adoption and usage of ServiceNow products.	Available as a customer accelerator.	✓	✓

       

Typically, this will be an incremental value assessment, assessing the value of improvements during the past year after driving further adoption and usage of the ServiceNow platform.

However, you may work with your squad to assess overall value realized with ServiceNow (comparing pre- and post-implementation performance) if you are able to provide pre-ServiceNow baseline information for the success metrics.

You may have already initiated ongoing data collection for these key success metrics through your Quarterly Review Cycle. If not, however, your Impact squad will work with you to provide an overview of data collection options to support this process of ongoing value management.

Note:

One option for data collection is the Impact Value Journey data collection applications. These applications can be accessed through the ServiceNow Store.

Key Elements of value report	Description
Historical baseline	, The Impact squad will work with you to identify a historical baseline period that you would like to use for your value report. If you would like to assess overall value of ServiceNow (pre vs. post Implementation) 12 months of historical data points from your legacy system should be gathered before decommissioning. Otherwise, the impact squad will work with you to identify an appropriate period, typically a 12 month-window ending at least one year ago, to be able to compare recent results to a historical baseline. As part of the value realization assessment, the success squad delivers a value report to highlight the value you’ve realized compared to if you had not moved to the ServiceNow platform. Baseline data is ideally collected for all success metrics that are linked to your objectives and outcomes.
Current actual results	The value report is created based on recent performance of success metrics, typically covering the past 12 months. TThe squad compares the success metrics from this period against the historical baseline to measure improvements
Value reporting actuals	To quantify these improvements financially, the Squad collaborates with you to validate key assumptions in the report. Aligning on these assumptions ensures an accurate estimation of the value achieved.