HRSD Maturity Assessment
Summarize
Summary of HRSD Maturity Assessment
The HRSD Maturity Assessment Accelerator helps ServiceNow customers evaluate the maturity of their HR Service Delivery (HRSD) processes within their instance. It focuses on identifying gaps in HRSD product usage aligned with business outcomes and provides targeted recommendations to enhance value from the platform. The assessment covers all HRSD applications and features, including Case & Knowledge, Employee Center and Portal, Lifecycle Events, Employee Document Management, HCM Integrations, and store features like Manager Hub. This accelerator is available for customers with Impact Advanced and Total packages.
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Key Features
- Learning Overview (up to 90 minutes): Introduction to the assessment process and HRSD adoption questionnaire.
- HRSD Maturity Assessment Report: Generated from the questionnaire and expert input, it includes:
- Maturity score of your HRSD implementation.
- Top five recommendations for unadopted product features using the NowCreate crawl/walk/run model.
- Suggestions for additional initiatives or accelerators to achieve business outcomes.
- Comprehensive list of all observed recommendations.
- Customer Read-out (up to 90 minutes): Presentation and review of the assessment report, Q&A session, and discussion of a draft adoption roadmap.
- Optional Follow-up Session (up to 60 minutes): Review customer progress, provide further guidance, and identify additional resources.
Customer Involvement and Resources
Successful completion of the assessment requires collaboration from specific customer roles:
- Platform Owner (Required): Oversees overall ServiceNow platform governance and strategy alignment.
- System and HRSD Administrators (Required): Handle platform maintenance, support, and configuration tasks.
- Reporting Lead (Recommended): Coordinates with the consultant and drives engagement actions.
- Trusted Service Partners (Recommended): Participate to gain knowledge of best practices and support future efforts.
- Developers and Business Stakeholders (Optional): Provide technical and business insights as needed.
Customers are asked to complete the HRSD maturity questionnaire at least two weeks before the readout session to facilitate timely analysis.
Important Notes
- The assessment is not a technical review and does not include automated analysis or recommendations.
- Only HRSD capabilities are assessed; other Enterprise Workflow (EWF) areas are excluded.
- ServiceNow does not implement the recommendations; customers are responsible for actioning them.
This accelerator provides guidance on your current HR Service Delivery (HRSD) process and function maturity in your ServiceNow instance.
Overview
The HRSD Maturity Assessment Accelerator provides a base-level understanding of maturity tied to business outcomes being driven. The Accelerator aims to assess gaps with your HRSD product implementation based on your company’s use cases with targeted recommendations on what to tackle next to unlock further value in the platform.
All HRSD apps and features are within scope including Case & Knowledge, Employee Center and Portal, Lifecycle Events/Onboarding/Journeys, Employee Document Management, HCM Integrations, and specific store features, such as Manager Hub. See HR Service Delivery for additional information on HRSD apps.
What you get
- Learning overview (up to 90 minutes)
- Describe and introduce the Accelerator to explain the assessment process
- Conduct the HRSD adoption maturity questionnaire
- HSRD Maturity Assessment report
- The assessment report is a result of the questionnaire and input from our HRSD leaders and includes the following:
- Customer read-out (up to 90 minutes)
- Deliver HRSD Maturity Assessment report
- Review HRSD Maturity Assessment report
- Opportunity for Questions and Answers related to the HRSD Maturity Assessment
- Discuss a draft adoption roadmap
- Follow-up customer session (optional on Customer request– up to 60 minutes)
- Review Customer progress
- Identify additional resources to achieve Customer goals
- Provide additional guidance on leading practices
Requested customer resources
One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
| Customer Resource | Responsibilities |
|---|---|
| Platform owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System administrators & HRSD administrators (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting lead (Recommended) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Trusted service partners (Recommended) | Attends ServiceNow Impact Accelerator activities to understand leading practices and potentially support the customer going forward. |
| Developers (Optional) |
Writes code for the ServiceNow platform. |
| Business stakeholders (Optional) | Line of business owners outside of HR. |
Requested Information / Access
We request that the HRSD Maturity questionnaire is completed by the Customer virtually a minimum of two weeks prior to the Customer readout.
Exceptions
This Impact Accelerator does not include a technical review of HRSD.
The tool is not automated and does not feature automated recommendations. Assessment of other EWF capabilities beyond HRSD is not included.
ServiceNow is not responsible for implementing the recommendations made based on the HR Service Delivery Maturity Assessment.