Value Potential
Summarize
Summary of Value Potential
The Value Potential Accelerator is designed to help ServiceNow customers identify and articulate the business value of adopting additional ServiceNow products. It supports Impact customers in building a business case by estimating the value potential of undeployed applications. This Accelerator is available for Impact Advanced and Total packages, as well as through the Strategic Value Add-on SKU.
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By engaging with a Success Architect and a Value Strategist, customers gain confidence in estimating the expected benefits of further product adoption, enabling informed decision-making about expanding their ServiceNow usage.
Key Features
- Introductory Customer Session (up to 60 minutes): Sets expectations, explains value potential concepts, clarifies deliverables, defines customer participation, and plans the assessment.
- Customer Discovery and Working Sessions (up to 4 hours): In-depth discussions on business challenges, target outcomes, deployment scope, and data validation to identify value opportunities.
- Customer Review Session (up to 60 minutes): Presents and validates the draft Value Potential presentation and model with the customer.
- Follow-up Session (optional, up to 60 minutes): Offers presentation of the final findings to additional stakeholders, shares key success metrics, and supports adoption roadmap planning based on value potential.
- Resource Involvement: Requires participation from key customer roles such as application champions or sponsors, platform owners, process leads, and reporting leads to ensure alignment and access to necessary information.
- Data Requirements: Customers must provide relevant data, cost information, and validate assumptions to enable accurate analysis and sign off on the final report.
Important Considerations
- The Accelerator applies only to ServiceNow products already licensed by the customer.
- ServiceNow resources do not implement or manage the applications being evaluated.
- The scope is generally limited to assessing up to three products per engagement, with exceptions possible upon consultation.
- Some recent products may not be eligible due to ongoing innovation; eligibility should be confirmed with the Success Architect.
Benefits for ServiceNow Customers
This Accelerator enables customers to:
- Build a data-driven business case for expanding ServiceNow product adoption.
- Understand and communicate the expected value and impact of undeployed applications.
- Engage with ServiceNow experts to align product deployment with strategic business objectives.
- Develop a clear adoption roadmap prioritized by business value potential.
The Value Potential Accelerator provides comprehensive guidance on identifying business value for further adoption of ServiceNow products.
Accelerator overview
Value Potential of undeployed Apps provides Impact customers with support on building a business case for further adoption of ServiceNow products. Through this Accelerator, you’ll work with your Success Architect and a Value Strategist to estimate the value potential of undeployed products. After completing this Accelerator, you can confidently estimate and articulate the expected business value from further ServiceNow product adoption.
In addition, this Accelerator is also available with the Strategic Value Add-on SKU. See Impact packages for additional information.
What you get
- Introductory customer session (up to 60 minutes)
-
- Set expectations on process and depth of deliverable
- Explain the concept of value potential and its importance
- Clarification of the intent of the deliverable for the customer
- Communicate expectation for customer participation
- Request data and any other inputs
- Set up a plan for assessment
- Customer discovery and working sessions (up to 4 hours)
- Topics may include:
- Discussion of:
- Business challenges and target outcomes with key stakeholders
- Standard outcomes expected with ServiceNow product adoption
- Review of:
- Expected project deployment scope
- Data request information provided and to determine any gaps or assumptions
- Discussion of:
- Customer review session (up to 60 minutes)
- Review and validate the draft Value Potential presentation and model, if applicable
- Follow-up customer session (optional upon customer request, up to 60 minutes)
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- Present or co-present the final presentation for Value Potential to additional customer stakeholders
- Provide key success metrics to measure progress and results
- Attend an adoption roadmap session to support with sequencing product adoption plan based on value potential, if relevant
Requested customer resources
One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Application champion or sponsors | Executive sponsor advocating for the application across the entire organization | ✓ | |
| Platform owner |
|
✓ | |
| Process leads | Subject matter expert responsible for managing the applicable process | ✓ | |
| Reporting leads |
|
✓ |
Requested Information / Access
- Data and validation of the assumptions to inform the analysis
- Cost information in order to be included in the analysis
- Sign off of the final Value Potential report
Exceptions
- This Accelerator only applies to products already under license.
- ServiceNow resources are not responsible for implementing or managing the applications under consideration.
- The scope of each Value Potential Accelerator will be limited to three products. Exceptions may be discussed with your Success Architect and Value Strategist.
- Due to the pace of innovation at ServiceNow, some products may not yet be eligible for this Accelerator. Check with your Success Architect, who can confirm eligibility of target products.