Impact home page

Impact application is available for you to install from ServiceNow Store applications.

Important:

Before using Impact application, you must verify that you have the entitlement. You can then download the Impact application from the ServiceNow Store and install it from the Application manager in your instance.

To install and configure the Impact application, see

• Configuring the Impact Store Application.
• Install the Impact Store Application from the ServiceNow Store.

Home page

Use the Impact Home page that allows you to obtain new and updated features quickly. Leverage the home page for a personalized value guidance to get relevant and immediate access to the right content, at the right time.

To explore the Impact Home page, navigate to All > Impact > Home from your ServiceNow instance. You can also select Workspaces and click Impact to land on the home page.

The Impact Workspace home page is a central hub that guides and enables you to launch your application's key components from each of its respective widgets:

• Recommended next steps
• Learn about Impact
• Curated for you
• Your Impact Squad
• Impact Foundations
• Stay updated
• Impact Delivery Instance

Recommended next steps

Recommended next steps provide personalized suggestions tailored to you. These recommendations are steps that you can ideally focus and act on. Recommendations can be anything like attending a workshop, getting started on a training, applying for an event, initiating an accelerator, and other such activities. Only the latest three published recommendations are displayed here in the home page. To view the complete list, select View full list.

You can select any given recommendation and get started on it by selecting View Details for each of the recommendations, which displays a model. You can learn about the recommendation and if you aren’t interested in that you can reject it by selecting the Hide option. Options to act on each recommendation vary depending on the type and source of the recommendation:

• If it’s a recommendation that is related to an accelerator, then you can accept it by selecting Get Started.
• If it’s a recommendation suggested for you to act on it or something that you might be interested in, then select Open Link.

If it’s a recommendation related to Strategic Portfolio Management (SPM), then you can convert the recommendation to a work item by selecting Convert to work item. Based on your specific permissions, this action converts the recommendation to a work item and shows the details of the recommendations.

For more information on convert to work item, see:

• Convert an Impact entity to SPM entity as a work item
• Create a work item from Impact initiative

For more information on recommendations, see Using recommendations list in Impact home page.

Learn about Impact

Use this section to onboard your team with a step-by-step guidance and help them understand Impact features. The features available are based on your products and package.

Start the guided tour

Launch the guided tour to onboard your users to experience the ServiceNow Impact application. Select the Explore a personalized Impact experience link to step through starting with the Impact Workspace navigation menu to other feature links in the home page to familiarize yourself with the Impact store app feature set. Select the different Impact features to learn more about each one in greater detail.

Impact overview

The links in this section give you details of all major areas within Impact such as Introduction, Impact Squad, Value Management, Product Adoption, Platform Health, Expertise Access, Key deliverables. The content available for each of the links vary based on the package such as Guided, Advanced, or Total.

Curated for you

This section features current information, curated news, webinars, workshops, and upcoming events that are specific to your product and organization. The Impact Squad team prepares monthly digests and content relevant to you, and the topics appear here as the highlights.

Use the Preferences settings option to filter content that is relevant to your workflow, business area, or features. Save the preference settings so you can view the content that you are interested in the landing page when you enable the Preferences button.

Similarly, you can save a news item or an upcoming event as your favorite by selecting the add to favorites () icon in the topic tile. The next time when you enable Favorites only button you can view all your favorite news bits and events.

Your Impact Squad

The Impact team members that you interact with are listed here, along with their roles.

For more information on the team and roles, see Impact Squad.

Impact Foundations

View the progress that your team is making in a linear form. Use the slider arrows to scroll across the five Impact tracker steps. Impact Foundations is a fit-for-purpose set of account-level initiatives to start you on the fast track to value and to maintain momentum via a streamlined quarterly motion.

Provides guidance for initial engagement for both new or seasoned customers and sets a baseline analysis of your current state and clear next steps to speed up your time to value, laying the groundwork for every action you take on the platform.

Stay updated

Stay updated with Case Studies that interest you. Selecting the link takes you to a page where ServiceNow customer stories are featured based on industry, products, solution, or region.

Release notes link takes you to Impact features and content that are documented for each release and are available to ServiceNow customers. For more information, see Impact releases.

Impact Delivery Instance

Quick links take you directly to the Impact Delivery Instance which was formerly known as Impact Digital Experience (IDE) portal.

Select Activity Center and Benefits & Usage to know more about the features listed in this section.

For more information, see Impact Delivery Instance (formerly Impact Digital Experience).