AI Control Tower
Summarize
Summary of AI Control Tower
The AI Control Tower is a centralized platform designed to accelerate AI adoption within organizations by connecting various parts of the business. It enables customers to manage, track, and configure AI systems and assets effectively, providing tools for workflow setup and role-based access.
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Key Features
- AI Risk and Compliance Management: Includes an application to ethically manage AI capabilities, mitigate risks, and ensure regulatory compliance.
- Workflow Configuration: Allows administrators to configure AI Control Tower workflows tailored to organizational needs.
- Role and Component References: Provides detailed information about roles, tables, and other components to support administration and use.
- Data Processing and Collection: Transfers data from customer instances to centralized ServiceNow environments, potentially involving third-party cloud providers, governed by ServiceNow’s policies for security and compliance.
- Data Collection Opt-Out: Customers can opt out of data collection used to improve ServiceNow AI technologies, ensuring control over their data usage.
Important Considerations
- Not all AI models and features are available in all regions or data center environments, including in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted, or other restricted environments.
- Some AI products and skills are restricted or unavailable in regulated markets; customers should monitor availability updates in future releases.
- The AI Control Tower uses AI and machine learning, which may not always produce accurate or complete results. Customers are responsible for validating outputs, applying human oversight, and not relying solely on AI for critical decisions, especially in sensitive domains like healthcare, finance, legal, or security.
- Use of this platform requires compliance with ServiceNow’s AI Acceptable Use Policy.
What Customers Can Expect
ServiceNow customers adopting the AI Control Tower gain a comprehensive solution to streamline AI governance and deployment across their organization. They can expect improved visibility and control over AI assets, compliance risk management, and the ability to configure tailored AI workflows. However, customers should remain aware of regional restrictions and the evolving nature of AI, incorporating human judgment alongside AI outputs to ensure responsible and effective use.
The AI Control Tower is a platform that connects different parts of an organization to speed up the AI adoption.
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- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.