Instantiating your network inventory by using design and assign

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Instantiating Your Network Inventory by Using Design and Assign

    The Design and Assign function within the Telecommunications Network Inventory application enables ServiceNow customers to instantiate and manage network inventory at the site level. This process involves generating network instances from predefined inventory templates and models, validating configurations, and efficiently managing network changes through structured workflows.

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    Key Features

    • Change Request Management: Create change requests using change models to document change details such as reason, priority, risk, type, and category. Change requests enable modification of existing network workflows, expansion of application capabilities, and service requests.
    • Change Task Execution: Manage various tasks triggered by change requests. Tasks can be assigned to inventory agents to execute actions and create configuration items (CIs). Multiple agents can work concurrently, with progress tracked until closure.
    • Record Producer Integration: Use record producer forms to automatically generate change requests based on input data. Forms can be mapped to change models or request types, facilitating data capture and integration with third-party applications like Order Management for Telecommunications and Media (OMT).
    • Network Element Management: Create and modify network topology records, cable records, equipment records, logical and physical connections, and Link Aggregation Groups (LAGs) to fulfill customer orders and maintain accurate inventory.
    • Configuration Item Updates: Revise and operationalize configuration items to finalize changes and apply updates to original CIs.
    • Phone Number Allocation: Allocate telephone numbers from pools or standalone formats using a dedicated change model.

    Practical Use and Benefits

    • Streamlines network inventory instantiation and validation at granular levels, improving accuracy and control.
    • Enables structured change management through change requests and tasks, enhancing collaboration among inventory agents and ensuring thorough implementation of network modifications.
    • Facilitates integration with external systems and simplifies data capture through record producers, reducing manual effort and errors.
    • Supports fulfillment of customer orders by allowing detailed design and assignment of network components such as equipment, connections, and broadband services.
    • Provides tools to visualize and modify network topologies, aiding in network planning and operational transparency.
    • Allows effective management of configuration items and phone number resources, ensuring network consistency and service readiness.

    By instantiating your network inventory in the Telecommunications Network Inventory application, you can generate and validate your inventory records at the site level. You can also generate your individual network instances from your defined inventory templates and models and then verify that they’re properly configured.

    Design and assign overview

    You can instantiate a network inventory by using the design and assign function by doing the following tasks:
    1. Create a change request by using the change model.

      A change request records the details about the change, such as the reason of the change in any network, priority, risk, type of change, and change category. By using a change request, you can change any existing network workflow. You can also expand the application capabilities, request new services, modify network structures, and much more. To learn more, see Create a change request from Network Inventory Workspace.

    2. Execute a change task.

      The list of tasks are created from a change-triggered workflow or you can create a change task manually. The change tasks help you to track and manage the various tasks required to implement the requested changes. By using a list of change tasks, you can assign a task to an inventory agent who can then execute the actions and create a configuration item. At the same time, other agents can work on their assigned change tasks. After all tasks are completed and closed by the agents, the change request can also be closed with comments. To learn more, see Create and execute a change task.

    Using a record producer in the design and assign function

    If a record producer form is assigned to the selected change model, based on the provided input, a change request is automatically generated. If a record producer form isn’t assigned, you can assign a record producer. To learn more, see Assign a record producer form to a change model.

    The record producers capture the data that you must enter to perform the inventory allocation task. By mapping a record producer form, you can do the following tasks:
    • Pass third-party application parameters to the Telecommunications Network Inventory application. The Order Management for Telecommunications and Media (OMT) integration is an example. After you assign a record producer form to the change model, the assigned form appears when you select that change model. When you complete the form, the details are filled in the change request form, and the change tasks are created automatically. To learn more, see Assign a record producer form to a change model.
    • Change the type of change request. The change task form includes a Request type field that describes the type of change request. Based on your selection, a form appears on the Task Attributes tab. By assigning a record producer form to the request type field of the change task, you can determine which form appears when you select a type. Based on the selected Request type field, a form appears under the Task Attributes tab. After filling out the fields in the form, the change request form updates. To learn more, see Assign a record producer form for a request type of a change task.