Governing app development

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • To deliver the most value with your custom applications, you must have the right governance in place. The ServiceNow App Engine Management Center and related features empower you to govern app development easily and efficiently in one centralized location.

    If your organization has decided to build custom applications to support its unique workflows and business needs, the next step is to set up governance for application development. Governance in the context of application development refers to the people and processes that are involved in overseeing the apps that are built. There are three kinds of governance that are important to consider when building custom applications: strategic, technical, and portfolio. The following table describes each type of governance, who is involved, and how it supports the business needs of your organization.
    Type of governance Description Teams and stakeholders involved
    Strategic Strategic governance ensures that you develop apps that are aligned with your digital transformation objectives. Your strategic governance informs what applications will be built, how you define and monitor application success, and who can build applications based on your organization's budgeting and resources.
    • Executive sponsors
    • Line of Business (LOB) leadership
    • Chief Information Officers (CIOs)
    • Enterprise Service Management directors
    • Program managers and business analysts
    Technical Technical governance identifies how you manage the technical aspects of app development, including:
    • Defining development practices
    • Establishing authorities for testing and deployment
    • Training individuals who are responsible for app development
    • Platform architects
    • Platform owners
    • Security and compliance leads
    Portfolio Portfolio governance establishes the process for application intake and requests. Portfolio governance also defines the support, maintenance, and update requirements for apps, and when to deprecate apps.
    • Portfolio and Service owners
    • Vendor managers
    • Quality assurance leads

    Using the App Engine Management Center to govern app development

    Once the relevant teams and stakeholders have determined an app governance model for your organization, you can use the App Engine Management Center to seamlessly implement your governance model at scale. The App Engine Management Center provides everything that you need to ensure that app development complies with your organization’s governance model. From managing intake requests for new applications, to testing and deploying custom applications across your enterprise environment, the App Engine Management Center enables scalable, efficient, and compliant custom app development within your organization.

    To learn more about the App Engine Management Center and start implementing your organization's governance model, see App Engine Management Center.