Understand the ServiceNow UI experiences

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • You can develop in the following ServiceNow AI Platform user interfaces: the Next Experience UI, the Workspace UI, the Classic Environment, and the Core UI. This topic explains these user interfaces.

    Use the information in the following table to select the best UI experience for you and your team.

    Tableau 1. UI experiences on the ServiceNow AI Platform
    UI experience Benefits
    Next Experience UI
    Unified Navigation
    • Access app shell items—such as the contextual app pill, menu items, and search—all in one place across the entire platform, no matter which application you're using.
    • Pin and unpin navigation menus to access menu items or free up screen real estate.
    Additional menus
    • Use the Favorites, History, and Workspaces menu items to navigate to and pin important resources.
    • Easily switch between Core UI applications and configurable workspaces.
    • Find your recently viewed items in a single menu.
    • Create custom menus for your end users. For more information, see Configure custom menus for Unified Navigation.
    Configurable Workspace UI
    Improved agent efficiency
    Work on multiple issues concurrently in an optimized, intuitive layout.
    Speedy resolution
    Resolve issues faster with automated suggestions powered by machine learning.
    Proactive identification of major incidents
    Get notified of potential major incidents based on issue frequency and impact.
    Greater visibility for agents
    Keep informed of updates and surface important insights with a live activity feed and analytics.
    Working in the classic environment
    Work in lists and forms
    Work in the classic ServiceNow AI Platform environment, creating lists from records.
    Powerful app creation and development
    Create applications and develop with the full power of the ServiceNow AI Platform.
    Working in Core UI

    The Core UI interface provides an updated look and usability improvements.

    Notable features include real-time form updates, user presence, a redesigned application navigator with Favorites and History tabs, and improved activity streams. Core UI is the default user interface for new instances. For upgraded instances, an administrator must activate Core UI.