Virtual Agent as an application design element

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Consider Virtual Agent, ServiceNow’s conversational bot platform. Use ServiceNow Virtual Agent (VA) to build and design bot conversations to help users quickly obtain information, make decisions, and perform common work tasks.

    Some considerations when building VA conversation topics:

    • If adding VA to a portal, create topics that focus on particular use cases rather than a broad topic.
    • Read topics out loud to keep the topic from sounding too robotic or being too verbose.
    • Do not try to design the whole interaction at once. Instead take an iterative approach when building the bot and test the conversation frequently.

    For more information, see Virtual Agent.