Add a workspace

Create a workspace using Workspace Builder in ServiceNow Studio or App Engine Studio (AES). Workspaces provide agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems.

Avant de commencer

Role required:

• admin or Guided Application Creator for ServiceNow Studio.
• sn_app_eng_studio.user or delegated_developer for AES. For more information, see Delegate developers using AES.

Pourquoi et quand exécuter cette tâche

Workspaces are primarily used for request and fulfillment processes, such as a service desk to manage tickets.

When you add a workspace you're creating a basic version of it, which you must then continue editing in Workspace Builder before it's ready to deploy. For more complex customizations, edit the workspace in UI Builder.

If you create a workspace from an App Engine Studio workspace experience template, you can edit the home page, lists, and record pages in Workspace Builder. However, if you create the workspace using an application template, you must edit some of its pages and objects in UI Builder.

Procédure

1. Navigate to ServiceNow Studio or AES.
   • To add a workspace using ServiceNow Studio, complete the following steps:
     1. Navigate to All > App Engine > ServiceNow Studio.
     2. Select the create icon () next to the Navigator panel and select File.
     3. Select the User interface file type, and then select Workspace.
     4. Select Continue.
     5. Select Begin.
   • To add a workspace using AES, complete the following steps:
     1. Navigate to All > App Engine > App Engine Studio.
     2. From the My Apps page, open the application you want to build a workspace for.
     3. In your application, next to Experience, select Add.
     4. Select Workspace, and then select Begin.
2. On the form, fill in the fields.

   Field	Description
   Name	Name of the workspace that appears to users. By default, the workspace shares the same name as your application. Conseil : Use a name that uniquely identifies the workspace from other experiences. For example, Office art requests workspace.
   Description	Description of the workspace.
   URL	Unique web address of the workspace. By default, the workspace URL is based on the application name, but you can edit it.
   Roles	User roles to limit who can access the workspace. You must specify at least one role to grant access to the workspace. To use a custom role for your workspace, you must create one in Security first. For more information, see Add application security.

3. Select Continue to define data for your workspace.
4. On the form, fill in the fields.

   Field	Description
   Primary Table	Data table that workspace users view or update.
   Secondary Tables	Additional data tables that workspace users view and update.

   Remarque :

   You can select only tables with default views. You can select from two sections: Tables that are already available in your app, and all tables outside the app scope.
   Workspace Builder automatically generates a record page for the table you select.
5. Select Continue, and then select Done.
   After you create the workspace in AES, you must edit it in Workspace Builder by adding or configuring components on each page.
6. Next to the workspace you created, select the additional actions icon () and then select Edit.

   You can also select the bar that lists the workspace in the Experience section of your app.

   Figure 1. Edit a workspace

   

7. Facultatif : Edit your workspace home page in the In-line editor by selecting Preview.
   1. On your workspace home page, select Edit.
      If you don't see Edit, you may not have the permissions needed to edit the workspace home page.
   2. If the workspace is missing an Access Control List (ACL), enter the roles that should have access in the Add user roles to continue modal and select the Add roles button.
      For more information, see Configure workspace settings in Workspace Builder and Access Control List Rules.
   3. Adjust the home page elements and widgets by resizing, reorganizing, or reconfiguring them.
      Editing your workspace home page works similarly to editing a dashboard on your workspace. For more information, see Edit Platform Analytics dashboards.

      Remarque :

      If the workspace was created before Tokyo, you must edit it in UI Builder. See UI Builder for more information.

      If you created the workspace that contains a technical dashboard, Workspace Builder prompts you to Open in UI Builder when you try to edit the workspace.

   4. Select Add new element to add items to your workspace home page.
   5. Select Exit Editing Mode to stop editing in the In-line editor.
8. Edit the workspace in Workspace Builder. For more information, see Edit a workspace in Workspace Builder.
   You can also add more record pages to the workspace, if needed.

   Remarque :

   The default workspace record pages are read-only and can't be edited. To change the content of each record page, create a page variant and edit the variant.

Que faire ensuite

For more information on using Workspace Builder to customize your workspace, see Using Workspace Builder.