Install ATF troubleshooting agent

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Install the Now Assist for Creator application from the ServiceNow Store to get the ATF troubleshooting agent application.

    Avant de commencer

    • Review the Now Assist for Creator application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • The default model provider for ATF troubleshooting agent is Anthropic Claude on AWS.

    Role required: admin

    Procédure

    1. From the Now Assist for Creator application page on the ServiceNow Store, select Buy.
    2. After approval has been granted, on your instance, navigate to All > System Applications > All Available Applications > All.
    3. Using the search bar, search for the Now Assist for Creator application (sn_now_creator).
    4. Select Install.
    5. Enable the ATF troubleshooting agent skill:
      1. Navigate to Admin > Now Assist Admin.
      2. Go to the Now Assist Skills tab and select Creator.ATF troubleshooting agent is listed as Now Assist for Creator skills.
      3. Select Turn on to enable the skill.
      The skill is enabled for all users.