Jumpstart Your Issue Auto Resolution

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • The Jumpstart Your Issue Auto Resolution (IAR) Accelerator provides a demonstration of the possibilities and capabilities of Issue Auto Resolution within your ServiceNow platform.

    Overview

    Jumpstart Your Issue Auto Resolution provides Impact customers with an introduction to IAR to deflect high-volume, non-critical tasks and demonstrates how IAR will  enhance self-service and automation capabilities. This Accelerator aims to educate customers on the possibilities and capabilities of IAR,  specific use cases, a configuration overview, and key resources and guides to enable customers on getting started.

    See Issue auto-resolution tab for additional information on IAR.

    Remarque :
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What You Get

    Session preparation
    • Provision a temporary instance
    • Activate and configure IAR
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview of IAR benefits and impact
    • Comprehensive demonstration on how to:
      • Lower incident and case volume
      • Improve self-service
      • Reduce Mean-Time-To-Resolution (MTTR)
      • Increase Virtual Agent adoption
    • Configuration overview
    • Demonstration of how to monitor performance using the Analytics Dashboard
    • Maintenance leading practices discussion
    • Key resources and guides
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
    Opportunity for Q&A related to IAR

    Requested Customer Resources

    Customer Resource Responsibilities
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Virtual Agent Owner (Recommended) Subject matter expert responsible for ServiceNow Virtual Agent.
    Service Desk Manager(s) (Recommended) Subject matter expert responsible for managing Service Desk.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.