Jumpstart Your Walk-up Experience

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • This accelerator provides a demonstration of the possibilities and capabilities of ServiceNow’s Walk-Up Experience.

    Accelerator Overview

    Jumpstart Your Walk-Up Experience offers Impact customers a comprehensive overview and demonstration of the Walk-Up Experience. During this session, customers gain a clear understanding of setting up and operating Walk-Up centers, enabling users to seek in-person or remote IT assistance, report issues, and receive real-time guidance from IT experts. Additionally, this accelerator provides key resources and leading practice guides to enhance product adoption and usage.

    Remarque :
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What You Get

    Session Preparation
    • Provision of a temporary instance 
    • Activation and configuration of related plugins
    Customer Coaching Session #1 (up to 1.5 hours)​
    Includes the following:​
    • Overview of the Walk-Up Experience and key features
    • Knowledge on managing the Walk-Up Experience queue and interactions
    • Knowledge on monitoring the Walk-Up Experience performance
    • Applied demonstrations of:
      • End-user, Agent, and Admin experiences
      • Walk-Up Experience Dashboard for managers
    • Guidance on how to best leverage the Walk-Up Experience app
    • Temporary instance provided with 30 days access
    Customer Coaching Session #2 (Optional upon Customer request-up to 1 hour)​
    Opportunity for Q&A related to Walk-Up Experience

    Requested Customer Resources

    Tableau 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrator(s) Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Trusted Service Partners Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. ✓
    Remarque :
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.