Integrating with Industrial Process Manager

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Integrate Operational Technology Incident Management with Industrial Process Manager to report incidents on equipment model entities.

    Industrial Process Manager creates the ISA-95 Equipment Model data foundation that is required for the ServiceNow® Operational Technology solution. When integrated with Operational Technology Incident Management, you're enabled to view incident impact against production processes.

    The ISA Equipment Model plugin (sn_isa_model) installed with Industrial Process Manager enables views for specified roles. For more information, see ISA-95 equipment model.

    When an OT incident is created from an OT device record, the following occurs:
    • The OT device field on the OT incident form is filled with the OT device value.
    • If the OT device has an associated equipment model entity, then the equipment model entity is added to Equipment model entity field on the OT incident form.
    • The Site field on the OT incident form is filled with the site of the OT device.
    When an OT incident is created from an equipment model entity record, the following occurs:
    • The Equipment model entity field on the OT incident form is filled with the equipment model entity value.
    • The Site field on the OT incident form is filled with the site of the equipment model entity.

    The OT incident related list on the equipment model entity record shows all OT incidents reported on that entity. The Equipment model entity field on the form can only have entities under the selected site.