Operational Technology

Use ServiceNow® for Operational Technology (OT) to help your organization streamline operations, boost productivity, and maximize your Operational Technology up-time on the production floor through digital workflows.

Operational Technology overview

Watch an overview about Operational Technology and the ServiceNow Operational Technology Management solution.

図 : 1. Benefits in Operational Technology, Core Operations, and empowering Factory Workers

Maximize your uptime and build operational resilience with ServiceNow Operational Technology Management

Before industry Operational Technology, manufacturers depended on manual processes and legacy knowledge to maintain their environments. They found it challenging to get a complete view of their environments and to secure, monitor, and manage it all. With the ServiceNow Operational Technology Management solution, your industrial organization can now get a complete and contextual view of your operational technology systems. With this view, you can keep your systems secure, running, and connected to production processes and digital workflows. You can also enable your organization to assess, prioritize, and respond to events and threats.

図 : 2. Equipment model dependency view

By using a digital map, your organization can gain greater visibility of the industrial operations processes, systems, and relationships. With this map, you can manage and assess your potential production impacts easier and faster.

注:

The Operational Technology Management solution isn't supported on Now Mobile®.

Improve visibility	Get a complete and contextual view of your Operational Technology systems, so that you can keep your systems secure and running.
Digital workflows	Connect your Operational Technology systems to production processes and digital workflows.
Vulnerability management	See everything in one place, so that you can assess, prioritize, and respond to events and threats.

Equip your workforce

Build low-code and no-code applications so that your employees can do collaborative monitoring, extended troubleshooting, problem-solving, and in-depth situational analysis.

See the solution brief for details.

Applications

• Operational Technology Manager

  Creates the foundational data and relationships that enable your organization to use the ServiceNow® OT solution.

• Now Assist for Operational Technology Manager (OTM)

  Helps streamline processes in the Industrial Workspace related to your OT device data.

• Operational Technology Discovery

  Amplifies the visibility of devices in your OT environment.

• Industrial Process Manager

  Creates the ISA-95 Equipment Model data foundation required for the ServiceNow® OT solution.

• Operational Technology Vulnerability Response

  Enables effective prioritization and remediation of OT device vulnerabilities at the site level.

• Operational Technology Incident Management

  Enables manufacturers to manage OT device incidents from open to closure.

• Operational Technology Change Management

  Enables your organization to implement changes to OT devices and production processes.

• Operational Technology Knowledge Management

  Helps you collect, organize, and share knowledge about your OT system, its devices, and the resolved incidents within your organization.

• Operational Technology Request Management

  Lets you request catalog items and fulfill them based on the defined flows.

• Recommended Actions for Operational Technology Service Management (OTSM)

  Allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace.

• AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM)

  Accesses external sources related to an OT incident, and contextualizes how the document is relevant to the incident.

• Now Assist for Operational Technology Service Management (OTSM)

  Summarizes OT incident information and generates incident resolution notes.

• Employee Center for OT

  Central location where you can submit requests related to OT and industrial services.

• Industrial Workspace for Operational Technology

  User interface that provides you with the tools you need to manage your OT data.

• Service Management: IT Service Management
• Security: Vulnerability Response
• Visibility: IT Operations Management

Get started

• Watch features demonstrated via DemoNow.
• For information on how to request and set up Operational Technology, see
  • Configuring the Operational Technology Manager
  • Configuring Now Assist for Operational Technology Manager (OTM)
  • Configuring the Industrial Process Manager
  • Configuring Operational Technology Vulnerability Response
  • Configuring Operational Technology Incident Management
  • Configuring Operational Technology Change Management
  • Configuring Operational Technology Knowledge Management
  • Configuring Operational Technology Request Management
  • Configuring Recommended Actions for Operational Technology Service Management (OTSM)
• For more information about how Operational Technology manages and uses Common Service Data Model tables, see Operational Technology and CSDM tables.
• For more information about the latest releases for Operational Technology, see ServiceNow Store - Operational Technology release notes.