Using Now Assist for Operational Technology Service Management (OTSM)

You can summarize an Operational Technology (OT) incident and generate OT resolution notes by using the Now Assist for Operational Technology Service Management (OTSM) application.

• Summarize an Operational Technology incident by using Now Assist for Operational Technology Service Management (OTSM)
  Quickly understand the Operational Technology (OT) incident context and respond to a user's inquiries by using the OT incident summarization skill in the Now Assist for Operational Technology Service Management (OTSM) application.
• Generate resolution notes for an Operational Technology incident
  Automatically update the resolution notes for an Operational Technology (OT) incident. You can improve the quality of the resolution notes by providing a summary of the steps taken to resolve the issue. By generating the resolution notes, you can provide information about the incident resolution to other users who might encounter similar issues.