Incident email notifications

Use Operational Technology (OT) incident email notifications to alert users when changes are made to an incident.

The notifications are listed in the following table.

表 : 1. OT incident email notifications

Notification name	When to send	Who receives it	What it contains
Incident commented	When an extra comment is added	Assigned to, Watch list	Subject: <Incident #> - comment added Body: Comment added URL to the incident
Incident opened and unassigned	When the Assigned to field changes to empty and Active is true	The one who opened the incident	Subject: <Incident #> - is unassigned Body: Please identify someone to work on this incident URL to the incident
Incident closed	When the incident is closed	Assignment group	Subject: <Incident #> - is closed Body: Resolution Code and Resolution Notes
Incident priority changed	When triggered	Assigned to, Assignment group, Watch list	Subject: <Incident #> - priority changed Body: New priority: <priority>
Incident resolved	When the incident state changes to Resolved	Caller, Watch list	Subject: <Incident #> - is resolved Body: Resolution Code and Resolution Notes
Incident assigned to my group	When the Assignment Group field changes	Assignment group, Watch list	Subject: <Incident #> - is assigned to <assignment group> Body: Priority, Short description, Description URL to the incident
Incident assigned to me	When the Assigned to field changes	Assigned to, Watch list	Subject: <Incident #> - is assigned to you Body: Priority, Short description, Description URL to the incident
Incident opened for me	When a new incident is created	Caller	Subject: <Incident #> - is opened on your request Body: Priority, Short description, Description URL to the incident
Incident state changed	When the state of the incident changes	Assigned to, Watch list	Subject: <Incident #> - State changed Body: Short description, Old State, New State URL to the incident