Configuring the Operational Technology Manager

Configure the Operational Technology Manager application so that you can create the data foundation for the ServiceNow® Operational Technology solution.

Task	Purpose
1. Install Operational Technology (OT) extension classes.	Extend the Configuration Management Database (CMDB) class hierarchy for use in Operational Technology processing.
2. Install Operational Technology Manager.	Install the Operational Technology Manager application.
3. Assign Operational Technology roles.	Assigns roles to control the actions that are available for each user.
4. Prepare a Microsoft Excel spreadsheet for Service Graph Connector import.	Create and populate a Microsoft Excel spreadsheet with your existing Operational Technology data for upload to the ServiceNow AI Platform. For more information, see Prepare your Pre-import OT Worksheet Entry Review tool for Service Graph Connector import.
5. Import your Excel spreadsheet with an import task.	Upload your Operational Technology data to the Configuration Management Database (CMDB). For more information, see Using the Service Graph Connector for Microsoft Excel through import tasks.
6. Run the IT Discovery for OT Networks function.	Discover Operational Technology (OT) devices in the designated Purdue levels in your Industrial Control System (ICS) networks. For more information about Discovery for Operational Technology, see IT Discovery for Operational Technology (OT) Networks.
7. Install Service Graph Connectors that are provided by ServiceNow® partners.	Install ServiceNow, Inc. connectors that are provided by partners as they become available in the ServiceNow® Store.
8. Use the All OT Devices or All OT Devices by IP Address selections on the Operational Technology (OT) menu.	Edit or view detailed information for the OT devices in your enterprise, after you've imported your Excel spreadsheet, or have run the IT Discovery for OT Networks function.

• Implementing the CSDM framework for Operational Technology
  Following the CSDM framework ensures that you meet your primary goal of consistent accuracy in reporting and analytics so that you can effectively manage your Operational Technology (OT) environment.
• Operational Technology (OT) extension classes installation
  You must install the Operational Technology (OT) extension classes that are the foundation of the Operational Technology Manager.
• Install Operational Technology Manager
  If you have the admin role, you can install the Operational Technology Manager application. The application includes demo data and installs that are related ServiceNow® Store applications and plugins, if they are not already installed.
• Script includes installed with Operational Technology Manager
  The Operational Technology Manager plugin installs the following script includes.
• Assign Operational Technology Manager roles
  Assign roles to your users so that you can control their access to the features, capabilities, and data in the Operational Technology Manager application.