Propose, promote, and link incident records

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Propose or promote security incidents as major security incidents when incidents are identified as critical threat to the organization.

    Once Major Security Incident Management is installed on your ServiceNow instance, you can handle the transition of security incidents to major incidents as follows:

    • Propose a security incident to major security incident candidate to initiate a review process.
    • Directly promote a security incident to a major security incident without a review process.
    • Reject a security incident proposed as a major security incident.

    You can also link a security incident as a child incident to the major security incident so that all related security incidents can be tracked together.