Jumpstart Your Modern Change Management

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • This accelerator provides a demonstration of the possibilities and capabilities of the modernized change management approach.

    Accelerator Overview

    Jumpstart Your Modern Change Management provides Impact customers with a comprehensive introduction to the capabilities of modern Change Management. It includes change models and key supporting change features — such as approval policies and data-driven risk— to help modern change management implementations. This offering also provides key resources and leading practices to get started with a modern approach to Change Management.

    Remarque :
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What You Get

    Session Preparation
    • Provision a temporary instance
    • Activate and configure components of Change Management
      • Plugins
      • Updates
      • Foundation data
    • Load product demonstration data into instance
    Customer Coaching Session #1 (up to 1.5 hours)

    Includes the following:

    • Overview of a Modern Change Management approach
    • Demonstration of Modern Change Management, including:
      • Implementation guidance
      • Configuration
      • Usage
    • Review leading practices and implementation guidance
    • Temporary instance provided with 30 days access
    Customer Coaching Session #2 (Optional upon Customer request - up to 1 hour)
    Opportunity for QA related to modernizing your Change Management

    Requested Customer Resources

    Tableau 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of theServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrator(s) Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Change Management Process Owner(s) Responsible for ensuring that the Change Management process is fit-for-purpose across the organization. They oversee the effectiveness, consistency, and continual improvement of the change process, ensuring it supports business needs and aligns with organizational goals. ✓
    Change Manager The Change Manager ensures that all changes—standard, normal, and emergency—are properly assessed, approved, scheduled, implemented, and reviewed to minimize risk and service disruption while maximizing business value ✓
    Service Desk Manager Subject Matter Expert responsible for managing the Service Desk. ✓
    Trusted Service Partners Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. ✓
    Remarque :
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.