Jumpstart Your Strategic Portfolio Management - Collaborative Work Management
This accelerator provides a demonstration of the possibilities and capabilities of Collaborative Work Management (CWM) with Strategic Portfolio Management (SPM).
Accelerator Overview
Jumpstart Your SPM - Collaboration Work Management (CWM) provides Impact customers with a comprehensive overview of the possibilities and capabilities of CWM. Our goal is to demonstrate how customers can set up and utilize CWM to plan, manage, visualize, and collaborate on work with their teams. Additionally, this accelerator offers key resources and leading practice guides on getting started.
Remarque :
This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages
What You Get
- Session Preparation
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- Provision a temporary instance
- Activate and configure components of Collaborative Work Management
- Configuration and demonstration
- Customer Coaching Session #1 (up to 90 min)
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- Overview of CWM within Strategic Portfolio Management
- Walkthrough of key CWM capabilities and features
- Review leading practices with CWM usage and implementation guide
- Applied demonstration of CWM within SPM
- Temporary instance provided with 30 days access
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 min)
- Opportunity for Q&A related to CWM within SPM
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Other customer roles | Primary stakeholders responsible for Project Management. Example: Project Manager/Resource Manager – Individuals who are responsible for making requests for resources and/or collaborate on the allocation and planning of resources. | ✓ | |
| Developer(s) | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partner(s) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested Information / Access
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found by selecting the Impact Accelerator Terms Matrix.