Introduction to CMDB: Ingestion

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • This accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry.

    Accelerator Overview

    Introduction to CMDB: Ingestion provides Impact customers with a comprehensive overview and demonstration of how to standardize input sources for their Configuration Management Database (CMDB). This offering covers core functionality for obtaining and importing data, providing a clear understanding of the various methods to populate CMDB tables within a ServiceNow instance. This Accelerator also includes key resources and leading practice guides to help customers get started.

    The focus of this session is on Service Graph Connectors. Additional methods of population such as via Discovery or Agent Client Collector (ACC) are not deeply explored within this accelerator.

    Remarque :
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What You Get

    Session Preparation
    • Provision a ServiceNow demonstration instance
    • Activate and configure related plug-ins
    ​
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview and demonstration of:
      • Service Graph Connectors
      • CMDB Population via Integration Hub Spoke
      • Import sets
    • Leading practice guides and resources
    Customer Coaching Session #2 (optional on Customer request for up to 60 min)
    Opportunity for Q&A related to CMDB Ingestion

    Requested Customer Resources

    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) - Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Process Owner(s)- Required A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. 
    Developer(s)- Recommended Writes code for the ServiceNow platform.
    CMDB Administrator(s)-Recommended Maintains the stability and usability of the ServiceNow platform by performing application maintenance specifically within the CMDB.
    Data Source Owner(s)-Recommended Data source/silo key resource who commonly works to bring information from another tool into ServiceNow CMDB.
    Trusted Service Partners - Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.