Submit an approval request in an MCP client

  • Release version: Australia
  • Updated July 27, 2026
  • 1 minute to read

    • Submit an entity such as a quote for approval or resubmit an entity that currently has no active approval request by using natural language in an MCP client.

    Before you begin

    The following applications must be installed and configured on your ServiceNow instance:
    • Advanced Approval Management AI
    • Quote Management

    Input required: Number of an active quote.

    Role required: sn_adv_appr_mgmt.approval_request_writer

    About this task

    Use the Requester Actions tool in Advanced Approval Management AI to submit a quote for approval or to resubmit an approval request that was previously rejected or recalled.

    Enter a natural language request in your MCP client to run the tool.

    Procedure

    1. Open your MCP client application, which is connected to your ServiceNow instance using the Sales CRM Common Server.
    2. In your MCP client, enter a natural language request to submit a quote for approval.
      The following examples show typical requests for submitting a quote for approval for the first time:
      • Submit quote QT0001006 for approval
      • Send QT0001006 for approval
      • If you're currently chatting about a particular quote, enter Submit this quote for approval or This quote is ready, get it approved

      The MCP client submits the approval request for the quote and creates the approval request record. Notifications to approvers and requesters are generated, informing them of the approval request.