Generating forms with Now Assist

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Generating forms with Now Assist

    Now Assist in Creator Studio enables ServiceNow customers to quickly generate forms by simply describing the desired form. Utilizing AI-driven skills such as Catalog item generation and App generation, Now Assist creates tailored forms based on user input. To use this feature, users must have thenow.assist.creatorrole assigned.

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    Key Features

    • Rapid form creation through natural language directions.
    • Ability to provide detailed descriptions for more precise form generation.
    • Access to pre-built example directions to facilitate form creation.
    • Integration with Now Assist’s AI capabilities specifically designed for Creator Studio apps.

    Important Considerations

    • Not all AI model providers and Now Assist features are available in every region or for customers with in-country SKUs, restricted environments (e.g., FedRAMP, NSC DOD IL5), or self-hosted deployments.
    • Availability of features varies by geographic region and regulatory environment; customers should monitor updates for expanded access.
    • AI-generated outputs may not always be accurate or complete; customers are responsible for validating results, especially in sensitive domains such as healthcare, finance, legal, security, and infrastructure.
    • Use of Now Assist is governed by ServiceNow’s AI Acceptable Use Policy.

    Data Processing and Privacy

    Using Now Assist involves transferring data from customer instances to centralized ServiceNow environments, possibly hosted on third-party cloud providers like Microsoft Azure. ServiceNow manages this data according to established internal policies and compliance standards.

    Input, output, and modifications generated by Now Assist are collected to enhance ServiceNow’s AI models and products. Customers have the option to opt out of data collection at any time.

    Learn how the Now Assist in Creator application helps you to create forms for you in Creator Studio.

    Now Assist in Creator Studio overview

    While creating your app in Creator Studio, you can describe the form you want, and Now Assist generates the form for you.

    The application uses the Now Assist for Creator skills, such as Catalog item generation and App generation, to generate the forms.

    Note:
    You must be assigned the now.assist.creator role to create the forms using Now Assist.

    Now Assist in Creator Studio benefits

    The benefits of using Now Assist to generate forms in Creator Studio are below:
    • Forms of your choice are created quickly with just a direction.
    • If you provide more details about your form while writing the direction, Now Assist can generate the form specifically to meet your needs.
    • You can also use the pre-available examples in the directions available to generate forms.

    Now Assist language availability notice

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.