Software Asset Management Maturity Assessment

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Software Asset Management Maturity Assessment

    The ServiceNow Software Asset Management (SAM) Maturity Assessment Accelerator helps customers maximize their SAM resources by providing structured guidance, best practices, and a maturity analysis of their SAM implementation. It supports Impact Advanced and Total package customers in organizing and prioritizing complex SAM-related activities to optimize business returns.

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    The assessment evaluates software license tracking, compliance, and optimization within your ServiceNow instance, creating a comprehensive view of your SAM projects to streamline efforts and improve outcomes.

    Key Features

    • SAM Maturity Assessment Kickoff Session: A 120-minute meeting to set expectations, clarify customer participation, and request necessary data inputs.
    • SAM Maturity Assessment Questionnaire: Participants independently complete a targeted questionnaire to identify gaps and opportunities in their SAM usage.
    • Questionnaire Results Analysis: The Impact Squad reviews responses, compiles tailored recommendations and best practices to optimize your SAM investment.
    • SAM Maturity Assessment Report: Provides a maturity score, top five unadopted SAM product feature recommendations, additional initiatives or accelerators, and a comprehensive list of improvement suggestions.
    • Customer Readout Session: A 120-minute session to present the report, discuss recommendations, and propose a plan with resources for implementation decisions.
    • Follow-up Session: Up to 60 minutes for Q&A and further guidance on leading practices.

    Customer Responsibilities

    Successful engagement requires designated customer resources:

    • Platform Owner: Oversees the ServiceNow platform strategy, governance, and alignment with business goals.
    • System Administrator(s): Maintains platform stability, supports application maintenance, and manages configuration and releases.

    Note: ServiceNow does not execute the implementation plan but provides expert guidance and recommendations for your team to act upon.

    The ServiceNow Software Asset Management (SAM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with SAM.

    Accelerator overview

    The Software Asset Management application systematically tracks, evaluates, and manages software licenses, compliance, and optimization.

    Software Asset Management Maturity Assessment provides Impact customers with prescriptive guidance, leading practices content, and a maturity analysis of their ServiceNow instance SAM. The assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects. Additionally, it helps to create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    See Software Asset Management for additional information about SAM.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What you get

    SAM Maturity Assessment Kickoff Session (up to 120 minutes)
    • Set expectations on the process and depth of deliverable
    • Communicate expectations for customer participation
    • Request data and any other inputs
    SAM Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built SAM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your SAM product.
    Questionnaire Results Analysis (time as needed determined by the Impact Squad)
    The Impact Squad performs the following:
    • Reviews and analyzes the questionnaire scores
    • Compiles tailored recommendations and leading practices
    • Provides guidance that will help you understand how to best maximize your SAM product investment
    SAM Maturity Assessment Report
    The assessment report is a result of the questionnaire and input from our SAM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for SAM
    • Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 120 minutes)
    • Deliver the SAM Maturity Assessment report
    • Review the SAM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up Session (up to 60 minutes)
    Opportunity for Q&A related to the SAM Maturity Assessment
    Provide additional guidance on leading practices, as needed

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

    Exclusions

    ServiceNow resources aren't responsible for the execution of the provided plan.