Objectives and outcomes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The value management lifecycle starts with the identification of your objectives and outcomes.

    Your objectives and outcomes are the basis for creating a personalized Customer Impact plan, recommend services, content, and training.

    The intent is to set a yearly improvement target against these outcomes to be able to capture the incremental improvements and value realized during the upcoming year. Your squad will help you understand where you are and what you can do to meet your objectives.

    Shows the Objectives and outcomes page with Business objectives tiled displayed.

    • Decide which business objectives you want to focus on and track your progress.
    • See which trainings, Accelerators, content, and advisory will best support your vision.
    • Tell your transformation story with outcomes insights and business value reports.

    You can measure a selected objective under the same product across multiple ServiceNow instances. Use the Instance option on the Objectives and Outcomes, and Outcomes Insights to filter business objectives and outcomes by the ServiceNow instance.

    Customization

    Select Manage Objectives and Outcomes to setup and manage this feature.

    Manage value blueprint