Now Assist for Process Mining

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Now Assist for Process Mining

    ServiceNow Now Assist for Process Mining helps organizations streamline project setup by minimizing time and complexity while identifying bottlenecks and process inefficiencies. Users gain insights into operational issues through summarized agent transition work notes.

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    Note that certain features may not be available in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or for self-hosted customers. Availability may vary by region, and customers should refer to the Now Support Knowledge Base for updates.

    Key Features

    • AI-Driven Insights: The application utilizes artificial intelligence and machine learning to analyze work notes and extract insights about inefficiencies in processes.
    • Configuration: Users can activate and configure Now Assist for Process Mining to suit their specific needs.
    • Data Processing: Requires data transfer from customer instances to a centralized ServiceNow environment, adhering to internal policies for data handling and compliance.
    • Data Collection: Inputs and outputs are collected to enhance ServiceNow technologies, with an option for customers to opt out of future data collection.

    Key Outcomes

    By implementing Now Assist for Process Mining, customers can expect enhanced efficiency in project management, clearer identification of operational challenges, and the ability to make informed decisions based on AI-generated insights. However, users should ensure human oversight when utilizing AI outputs, especially in critical sectors such as healthcare or finance.

    Use ServiceNow Now Assist for Process Mining to minimize time, maximize effort, and reduce complexity in project setup, identifying bottlenecks and retrieving process inefficiencies. Gain clear insights into operational issues behind inefficiencies through summarized agent transition work notes.

    Important:
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. For more information, see the KB1699552 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.