Partially approve a claim

As an OEM claims agent, partially approve the claims job expenses raised by a dealer.

Before you begin

Role required: claims agent

Procedure

1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Repair.
   Note:

   To learn how to create and navigate to the Review & approve form, see Create a repair claim.
2. From the Activities menu, select Review & approve.
3. From the drop-down list, select Partially approved.
   Note:

   You can edit the claim before approving or rejecting.
4. Process the claim in one of the follow ways.

   Action	Description
   Approve the claim	Select the check icon ().
   Reject the claim	Select the reject icon ().
   Delete the claim	Select the delete icon ().
   Approve a lesser amount than the requested one	Enter an amount in Approved amount.

5. View the repair claim summary details by selecting Claim Summary.
6. Select Submit.
7. Select Comment and Confirm.