Domain separation and Guided Tours

You can assign a domain to a guided tour during its creation or edit the domain of the tour at any time.

Before you begin

Role required: guided_tour_admin or admin.

To use domain separation in Guided Tours, you must request domain separation.

Note:

The Guided Tour Designer requires Core UI. For more information, see Activate Core UI.

About this task

With the ServiceNow AI Platform®, service providers (SPs) can provide their customers with faster onboarding, meet compliance, and protect their data using domain separation. You can separate client data, processes, and reports into logical groupings called domains. SPs control who sees and accesses what content. You can create and modify guided tours that apply to specific domains in your instance as well as tours that are available to users globally. You can also copy the tour so that you can modify it for a specific domain.

Procedure

Add the Domain column to the list:

1. Navigate to All > Guided Tour Designer > Guided Tours.
2. Select the gear icon and add the Domain columns.
   The Domain column indicates the domain to which a tour belongs.

Set a Domain for the guided tour:

3. Select the globe icon and then select Domain scope.

   Figure 1. Domain picker

   
   
   

4. From the Domain scope list, select a domain.
5. Create a guided tour.
   For more information, see Create Guided Tours.

Change the Domain of a guided tour:

6. Navigate to All > Guided Tour Designer > Guide Tours.
7. Select the tour for which you want to change the domain.
8. Select the Form context menu () > Configure > Form Design.
   
   
9. On the Form Design page, drag the Domain element and drop it at an appropriate spot on the form.
10. Select Save.
11. Return to the Form view and confirm that the Domain field has been included in the form.
    
    
    
12. Select any domain that you prefer and save the record.

Result

Within the specified domain, the saved version of the tour replaces the original for users in that domain.