Widget library

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Widget library

    The Widget library in ServiceNow's Service Portal offers a collection of base system widgets that you can use directly or clone to customize according to your business needs. Base system widgets are read-only and receive future updates, while cloned widgets become custom and do not inherit those updates. The library is continuously evolving, so it is not exhaustive, but provides a wide range of widgets to support various portal functionalities.

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    Key Features

    • Base and Custom Widgets: Use out-of-the-box widgets or clone them for customization, balancing the benefit of updates with tailored functionality.
    • Widget Categories: Widgets are organized into functional groups, such as Announcements, Approvals, Service Catalog, Knowledge Management, Service Status, Search, and Configuration widgets.
    • Examples of Available Widgets: Includes widgets like Announcements, Approvals, Breadcrumbs, Calculator, Carousel, Login, My Requests, various Service Catalog and Knowledge Base widgets, Service Status indicators, and Search widgets.
    • Configuration Widgets: Used for configuring the Service Portal itself, including page layouts and themes.
    • Search Widgets: Provide multiple search capabilities including AI Search Assist, Faceted Search, and Typeahead Search.
    • Service Status Widgets: Display current, planned, and historical service outages to inform end users.
    • Learning and Development: Widgets serve as example code to help understand scripting and widget development within Service Portal.

    Practical Application for ServiceNow Customers

    ServiceNow customers can leverage the Widget library to quickly build and customize their Service Portal with pre-built components that cover a wide range of portal functions—from displaying knowledge articles to managing service catalogs and showing service status. By cloning base widgets, customers gain flexibility to tailor the portal experience, while understanding that custom widgets will require maintenance without automatic updates. The library also supports portal configuration and enhancement through specialized widgets for layout and theme management.

    In summary, the Widget library empowers customers to efficiently assemble and adapt their Service Portal with reliable, tested components, accelerating portal development and enhancing end-user engagement.

    You can use base system widgets as-is in your Service Portal or clone them to suit your own business needs.

    Note:
    Base system widgets are read-only so you can benefit from future updates. To make changes, you can clone base system widgets. However, cloned widgets are considered custom and don't benefit from future updates to the widgets they were cloned from. To learn more about cloning or creating widgets, see Developing custom widgets.

    Due to the ever-changing number of widgets that exist at any given time in Service Portal, this widget library is not a definitive list. You can find more widget descriptions as they become available. To view and configure the instance options for a widget, see Configure widget instances.

    Example widgets

    Service Catalog widgets

    Knowledge Management widgets

    Service Status widgets

    Service Portal configuration widgets

    List and form widgets

    Search widgets