KB Article Comments widget

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Rating and comment option for knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

    Ratings on articles in the KB Article Comments widget determine the article popularity in the KB top rated widget.

    Figure 1. KB Article Comments widget
    KB Article Comments widget

    Instance Options

    Figure 2. KB comments widget instance options
    KB comments widget with two instance options marked as "yes"
    Table 1. Instance options fields
    Field Description
    Show star rating Select the option to show a star rating on the KB article comments widget. Selecting the Use system properties option shows the star rating option based on the glide.knowman.show_star_rating system property.
    Show user comments Select the option to show the comment box on the KB article comments widget. Selecting the Use system properties option shows the comment box based on the glide.knowman.show_user_feedback system property.