KB Article Page widget

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use the Article page widget to view Knowledge Base articles within Service Portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

    Any specialized font or formatting added in the text field for the knowledge article within the platform, appears the same way in the portal.

    Figure 1. KB Article Page widget
    Knowledge Base Article Page widget

    Instance Options

    Figure 2. KB article page widget instance options
    KB article page widget with two instance options for bootstrap color and ratings
    Table 1. Instance options
    Field Description
    Bootstrap color Color scheme for the widget. The default colors are defined by the portal theme, but if you want the instance to have a specific color, select the option from the list.
    Show star rating Displays the star rating on the article page widget. If you select Use system properties, the appearance of the star rating is defined by the glide.knowman.show_star_rating system property.