Ticket Fields widget

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The Ticket Fields widget displays information about a request that a user has made. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

    Using the widget

    After a user submits a request, they can track their request on a ticket page in Service Portal. The user can consult the Ticket Fields widget to review the details of their request and check its resolution status.

    Ticket Fields widget

    Fields for the Ticket Fields widget are defined by the HTML template and the server.

    If a user entered variables when submitting the request, they can view those variables in the Options section.

    Options section of the Ticket Fields widget

    Note:
    The values that appear in the Options section are not field values from the ticket. They are Service Catalog variables that are associated with the ticket. For more information, see Service catalog variables.

    Instance options

    Use the instance options to configure the Ticket Fields widget for a portal page.

    Field Description
    Pickup message

    Text to communicate the expected resolution time of the ticket. This text is displayed below the ticket fields.

    The default is ${Tickets are picked up within <br/> 4 hours (M-F 9-5)}. Ensure that any changes you make are within the curly braces.