Enable the My Requests menu for an upgrade scenario

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Enable the My Requests menu that uses the My Requests (my-requests-v2) widget for an upgrade scenario.

    Before you begin

    Role required: admin

    About this task

    The My Requests menu that is based on the My Requests (my-requests-v2) widget is available by default for zBoot users. For more information about this widget, refer to My Requests widget.

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. Select a portal.
    3. Next to the Main menu field, click Preview this record and open the record.
    4. In the Menu items related list, perform the following steps.
      1. For the Requests menu item of the Page type, set Active as true.
      2. For the Requests menu item of the Scripted List type, set Active as false.
    5. Navigate to Service Portal > Page Route Maps.
    6. For the My Request page route map, set Active as true.
    7. Click Update.