SC Order Guide widget

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of SC Order Guide widget

    The SC Order Guide widget (widget-sc-order-guide-v2) enables ServiceNow customers to request an order guide—a single service catalog request that combines multiple catalog items for a specific purpose. This base system widget can be used directly in your service portal or cloned and customized to fit business needs. Order guides are configured through the platform UI underService Catalog > Catalog Definitions > Order Guides.

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    Order Guide Structure

    The order guide form consists of three main sections:

    • Describe Needs: Displays the order guide’s image, description, and variables that capture user input relevant to the request.
    • Choose Options: Lists catalog items included in the order guide based on user inputs and configured rules. Each item is shown in an accordion format with its name, description, and options (fields requiring user input). If fields are mandatory, a red asterisk appears beside options.
    • Summary: Provides a final overview of the order guide selections before submitting the request.

    Items in the order guide can be either mandatory or optional. If optional, a toggle allows users to include or exclude the item from the request. This toggle is controlled by the Show Include Toggle (Service Portal) setting when configuring the order guide. Excluded items become non-editable and mandatory field validations are bypassed.

    Widget Instance Options

    Service Portal administrators can customize the SC Order Guide widget through instance options by pressing Ctrl, clicking the widget, and selecting Instance Options. Key customizable settings include:

    • Presentation Title: Sets the name displayed for the order guide.
    • Bootstrap Color: Adjusts the widget’s color according to your branding preferences.
    • Enable Show More/Less for Item Description on Mobile: Adds expandable/collapsible descriptions for order guides and catalog items in mobile views, improving readability.
    • Compact Mode: Optimizes the widget layout for smaller display areas.
    • Hide Delivery Time: Allows hiding delivery time information for catalog items in the accordion view (note delivery time is never shown on the summary page).
    • Show Add to Cart: Controls whether the Add to Cart button appears on the order guide summary page.

    Practical Benefits for ServiceNow Customers

    • Efficiently bundle multiple related catalog items into a single request to streamline user experience and fulfillment.
    • Flexible configuration to make certain items mandatory while allowing optional inclusion of others, tailored to business rules.
    • Improved user interface with expandable descriptions and mobile-friendly settings to enhance accessibility.
    • Easy branding and layout customization to fit your portal’s look and feel.
    • Summary section provides users with a clear final review before submitting requests, reducing errors.

    Related Widgets and Tasks

    The SC Order Guide widget integrates with other Service Portal widgets such as Catalog Content, SC Catalog Item, and SC Shopping Cart widgets. Common related tasks include creating or editing pages using the Service Portal Designer, configuring widget instances, and cloning widgets for customization.

    Use this widget (widget-sc-order-guide-v2) to request an order guide, that is, a single service catalog request for several catalog items with a specific purpose. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

    Configure order guides using the Service Catalog in the platform UI by navigating to Service Catalog > Catalog Definitions > Order Guides.

    The order guide form comprises the following sections:

    Describe Needs

    This section displays the following that are associated with the order guide:

    • Image
    • Description
    • Variables

    Choose Options

    This section displays a list of catalog items included in the order guide based on the information provided in the Describe Needs section and the rule base configured for the order guide. Each catalog item is displayed with its name and description on an accordion.

    Each accordion displays:
    • Options, if a catalog item has fields that need user inputs.
      Note:
      If the fields are mandatory, a red asterisk is displayed beside Options.
    • A toggle to include the catalog item in the order guide request. You can make it mandatory to include all items in the order guide request by not displaying the toggle. You can make it optional to include items in the order guide request by displaying the toggle. To display the toggle for each catalog item of the order guide, select the Show Include Toggle (Service Portal) check box while configuring the order guide. For more information, see Create an order guide .
      Note:
      When an item is excluded from the order guide request, the item is not editable and the corresponding mandatory field restrictions are ignored.

    Summary

    This section provides a summary of the order guide that you can review before requesting the order guide.

    Instance options

    Use the widget instance options to customize the settings for the SC Order Guide widget. To customize the settings for this widget, press the Ctrl key, click on the widget, and select Instance Options.

    Table 1. Instance options for the SC Order Guide widget
    Field Description
    Presentation
    Title Name of the order guide.
    Bootstrap Color Color of the widget based on the selections made in the Branding Editor.
    Enable Show More/Less for Item description on Mobile Enables the Show more or Show less options for the description of the order guide or the associated catalog items in the mobile view. By default, the Show more option is available.
    • Click Show more to display the entire description.
    • Click Show less to display only 150 characters of the description.
    Note:
    This instance option is applicable for the description of the order guide in the Describe Needs section, and the description of the associated catalog items in the Choose Options section.
    Compact Mode Displays the widget in the compact mode when configured for smaller real estates (less than 6*6).
    Hide Delivery Time Hides the delivery time for each catalog item in the accordion. It is not applicable for the order guide summary page and the delivery time is never displayed on the summary page.
    Behavior
    Show Add to Cart Option to display the Add to Cart button on the order guide summary page.