Deferred loading of AI Search assets in Service Portal

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Deferred loading of AI Search on the Service Portal delays the loading of certain AI Search assets until the main page content is loaded. This delay helps the page to load faster, thus improving user experience in the portal. st.

    A new system property, glide.service_portal.ais_defer_load_enable.list, has been added to control for which portals deferred loading is applied. This property accepts a comma-separated list of portal url_suffix values. By default, deferred loading is enabled for the Service Portal.

    Note:
    If the web embeddable feature is enabled, loading of the AI Search assets can’t be deferred. Instead, they load along with the other widgets on the portal page.