Turn on theme creation workflow for use in the ServiceNow Otto panel

  • Release version: Zurich
  • Updated February 5, 2026
  • 1 minute to read

    • Turn on the theme creation workflow to generate themes using the ServiceNow Otto® panel.

    Before you begin

    Install the Now Assist for Creator application. See Install ServiceNow Otto for Creator.

    Turn on the ServiceNow Otto® panel. See Activate the ServiceNow Otto panel standard chat

    Role required: admin

    About this task

    This workflow is required to use the AI feature within the ServiceNow Otto® panel.

    Important:
    The theme creation workflow requires a separate subscription to ServiceNow Otto for Creator.

    Procedure

    1. Navigate to All > AI Agent Studio > Overview.
    2. Select the Theme Creation Workflow card.
    3. From the Agentic workflow table, select Theme Creation Workflow.
    4. Choose Select channels and status.
    5. Turn on Engage via the ServiceNow Otto panel.
    6. Activate the theme workflow by selecting Test.
      The workflow is enabled in the ServiceNow Otto® panel.

    What to do next

    Create a theme using ServiceNow Otto.