Application plugin installation sequence in Supplier Case Management

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 6분

    • The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin.

    중요사항:
    Before installing a plugin listed in the Plugin name column, ensure that you install all corresponding dependencies listed in the Plugin dependencies column from the ServiceNow Store.
    표 1. Supplier Case Management application plugin list
    Sequence Plugin name Description Plugin dependencies
    1 Supplier Common Architecture

    [com.snc.sn_slm]

    		 Provides a common architecture to track data objects related to a supplier used in both Supplier Case Management and Supplier Collaboration Portal.
    • Finance Common Architecture (com.sn_fin)
    • Service Delivery Common (com.sn_spend_sdc)
    • External User Registration (com.snc.external_user_self_registration)
    • Common Vendor Core (com.snc.sn_vendor_core) and (com.snc.vendor_core)
    2 Supplier Case Management

    [com.snc.sn_supplier_mgmt]

    		 Onboard suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.
    • Supplier Common Architecture (com.snc.sn_slm)
    • Source-to-Pay Workspace (com.sn_spend_workspace)
    3 Supplier Collaboration Portal

    [com.snc.sn_supplier_sp]

    		 Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization.
    • Supplier Common Architecture (com.snc.sn_slm)
    • Service Portal (com.glide.service-portal)
    • E-signature (com.snc.esign)
    • Employee Center (com.snc.employee_center)
    4 Supplier Operations

    [com.snc.sn_so]

    		 Provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.

    Document Management (com.snc.platform_document_management)
    5 Craft.co Integration for Supplier Lifecycle Operations

    [com.snc.sn_supplier_craft]

    		 Provides pre-configured integration with Craft.co. Craft.co is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages. Supplier Operations(com.snc.sn_so)
    6 News Integration for Supplier Lifecycle Operations

    [com.snc.sn_supplier_news]

    		 Retrieve recent news and other articles from preferred news channels. There is a pre-configured integration with Microsoft Bing available with this application. Supplier Operations(com.snc.sn_so)
    7 SLO Connector for Relish Data Assure

    [x_reliq_slo_connec]

    		 Provides pre-configured integration with Relish. Relish is a supplier intelligence platform that helps in validating supplier data with confidence.
    • Source-to-pay integration framework (sn_spend_intg)
    • Relish Data Assure (x_reliq_relish_dat)
    8 Advanced Work Assignment for Supplier Lifecycle Operations

    [com.snc.sn_slm_awa]

    		 Automatically assign supplier cases to agents based on availability and capacity.
    • Advanced Work Assignment (com.glide.awa)
    • Agent Chat (com.glide.interaction.awa)
    • Glide Virtual Agent (com.glide.cs.chatbot)
    • Supplier Case Management (com.snc.sn_supplier_mgmt)

    Supplier Case Management plugin installation sequence

    To avoid incomplete demo data and other installation issues, you should install the plugins in the following sequence:
    1. Supplier Common Architecture (com.snc.sn_slm)
    2. News Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_news)
    3. Supplier Case Management (com.snc.sn_supplier_mgmt)
    4. (Optional) Craft.co Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft)
    5. (Optional) SLO Connector for Relish Data Assure (x_reliq_slo_connec)
    6. (Optional) Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa)