Hi Community,I am currently learning Predictive Intelligence through ServiceNow University, and I have two questions. 1. When I try to create a Clustering solution and click "Submit & Train", the solution does not train because my instance does not h...
Doc Intel admin plugins are installed. (Australia)Based upon my research I could see that application menu for DocIntel is inactive and is "Medium Risk" if I activate it again.Application menu is inactive but child modules are active. My question:1. ...
OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...
Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...
Hi, I am new to using Now Assist in Document Intelligence and am trying to set it up / test within my team's Demo instance. I am having issues with getting the table record to be populated with the extracted values. 1. I have Now Assist products, Doc...
Hello Community,Hope all are doing well.I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move t...
I am trying to learn Now Assist for IT Service Management (ITSM) in PDI, while I try to install from Now Assist Admin> Settings > Plugins it takes me to ServiceNow store website, but in the ServiceNow Store it does not let to login using my ServiceNo...
Hi everyone,I'm looking for best practices to improve the discoverability of Catalog Items in AI Search, both for:Suggested Results Search ResultsWhat I observedEnriching the Short Description improves the Search Results, but has no impact on the Sug...
Hi Folks , In one of my requirement , I have to fetch the data from a PDF file and have to set that data to caller field on incident I have this caller name available in PDF file but once I m creating a record on incident table using document intell...
Hello All:We have built a scoped app with an initial focus on creating interactions from emails and using AWA to route the interactions to the correct queue. As it is a greenfield implementation and we do not have historical email interactions in Ser...
Hey everyone,I’m working in Triple Minds and I’m working on a Candy AI Clone project like this. It’s been exciting so far, but I’ve run into a problem with the AI’s response logic. Sometimes the AI gives unrelated answers or repeats itself, even thou...
Hi allI am trying to create a classification solution. I have 6858 incidents. I got these many incidents by installing the ITSM demo data plugin. This dataset has 105 P1, 121 P2, 1101 P3, 2243 P4 and 3288 P5 incidents.In terms of state, 36 are New, 9...
What documentation is there for the meta field on KB articles using AI Search. I see only generic statements in the documentation and then different opinions about how meta influences the search results.In some cases people recommend using the unders...
Hi all!I'm currently trying to use Document Intelligence on a demo instance. After setting up a Use case, defining the fields (keys) and creating a document task with attachments the OCR + AI should take over and start extracting the required fields ...
Hi,we want to train the model and deploy the model for Case categorization, but we couldn't able to train the model we are getting Error like " Your model couldn’t finish training because of a configuration or network error. Review the training setu...
