I'm trying to find out more about AI Search. For now (March 2025) it looks like Semantic Search (vector) is only available in limited cases:For the rest, it seems there is only keyword search, which is far inferior to semantic search (embedding/vecto...
Hello! We have configured Multi-Content Q&A Genius Results for the portal search function...it's going well. However we also wanted to add a widget to a few of our general inquiry catalog items, for those who go there before searching. There is an "A...
Hi, can we restrict the search widget which has AI Search and Zing search is enable, i need filter to show suggestions of catalog items and KB's which is in a particular application scope or in a topic with child topics can you share me the steps to ...
Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?We are particularly interested in:whether Generative AI features such as Now Assist can be operated on-prem,whether Predictive Intellig...
We are looking to increase visibility and awareness beyond the sparkle icon when recommendations are made but not selected on Incidents and Catalog Tasks in SOW. Our idea is to compare the selected value to the highest confidence recommendation. The ...
I have a requirement to enhance AI Search results on the portal when searching for incidents. Currently, the results display the description and short description fields. However, when I attempt to add new field mappings, I encounter the error "'text...
Hello Community!Good day. I'd like to ask if you know how to disable search suggestions showing when you typed in the search bar. The search bar is located in the global header menu in the taxonomy page. We wanted to disable it because when you click...
Hello everyone,I have a requirement to auto route incidents to the correct assignment groups using Predictive Intelligence. Thanks!
Hello All, I have got a requirement as below: As the problem management process owner, I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabilities...
I tried to enable the AI Search in my PDI around a month before, but the status is still showing as 'Requested'. Can anyone provide the next steps for this issue?
Hello! We are in the middle of implementing AI Search for our service portal (no Virtual Agent yet). We have some catalog items that are pretty general services, and I was hoping to use meta to flag some of the items that would apply. I don't want th...
I am following the documentation at https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/model-context-protocol-client/reference/mcp-client.html to add an MCP Server to my instance. I believe I have followed all the s...
For point 1 -> New classification solution available to all - Where do we expect to see them? Thanks in Advance
Hi SN Experts,When filling out the form users are shown a list of HR Knowledge articles/Catalog Items matching their problem description before they submit.I was able to make this by Nav > AI Search > AI Search Assist > Record producer configuration....
I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard.My solution is classification solution
