Like knowledge search, I want to search in few specific CMDB tables using some search term provided by user in Now Assist AI Agent.I couldn't configure those CMDB tables as indexed source in AI Search because it is not supported.But I came across thi...
Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...
Hi Experts,I am working on a dashboard to analyze user search behavior and would like to retrieve the top 5-10 searched queries from Global Search in ESC.I am aware of the sys_search_event table, but I am unsure how to determine the most searched que...
I'm looking for some input. Is it possible to create reports for AI Search besides those available on the AI Search Analytics dashboard? Specifically, I'd like to be able to query AI Search using the sys_user's department and business_unit for portal...
First, note that my AI Search is already enabled and can search Knowledge, Case, and Catalog Requests. Below, I will share my Community-related configuration. On my portal page, I used the Search Application’s data source and added the data source I ...
i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?
How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...
Hi, I'm unable to see any templates. I've installed com.snc.incident.ml_solution this plugin along with the core ones but still I'm unable to view them.
The recommended actions for Similar resolved Incidents we dont want it to link to parent and we want to add close codes. I tried this by copying the subflow Copy Resolution and customizing it to the way i wanted but when i tried to test it seems it w...
Hi All,Use Predictive Intelligence in Workflow Studio with ML actions I have followed the following doc and installed required plugins. I have created new flow for PI but inside flow i couldn't find "Predictive classification" action. I can see the a...
Hello everyone, I’m working on enabling authorized users to search Confluence knowledge base articles through AI Search in ServiceNow. Here’s what I’ve done so far:Installed the External Content Connector (sn_ext_conn) plugin.Configured the connectio...
Hi,we want to train the model and deploy the model for Case categorization, but we couldn't able to train the model we are getting Error like " Your model couldn’t finish training because of a configuration or network error. Review the training setu...
Hello Experts, I created a new Indexed source for Order guide and mapped Search source. The new tab is visible in the Employee center but the Order guide short description and description is not visible. Attached the screenshot below; Am i missing a...
Hi, We have just implemented Predictive Intelligence to predict assignment groups and would like to measure the solution's effectiveness. Other than manually engaging agents and reviewing reassignment data from cases, are there any reports that can b...
