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Action Missing in Predictive intelligence flow

Hi All,Use Predictive Intelligence in Workflow Studio with ML actions I have followed the following doc and installed required plugins. I have created new flow for PI but inside flow i couldn't find "Predictive classification" action. I can see the a...

SM123_0-1756842559568.png
SM123 by Tera Expert
  • 301 Views
  • 1 replies
  • 0 helpfuls

Measuring success of Predictive Intelligence

Hi, We have just implemented Predictive Intelligence to predict assignment groups and would like to measure the solution's effectiveness. Other than manually engaging agents and reviewing reassignment data from cases, are there any reports that can b...

wysenk by Tera Contributor
  • 1687 Views
  • 6 replies
  • 2 helpfuls
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