Hello All:We have built a scoped app with an initial focus on creating interactions from emails and using AWA to route the interactions to the correct queue. As it is a greenfield implementation and we do not have historical email interactions in Ser...
Hey everyone,I’m working in Triple Minds and I’m working on a Candy AI Clone project like this. It’s been exciting so far, but I’ve run into a problem with the AI’s response logic. Sometimes the AI gives unrelated answers or repeats itself, even thou...
Hi allI am trying to create a classification solution. I have 6858 incidents. I got these many incidents by installing the ITSM demo data plugin. This dataset has 105 P1, 121 P2, 1101 P3, 2243 P4 and 3288 P5 incidents.In terms of state, 36 are New, 9...
What documentation is there for the meta field on KB articles using AI Search. I see only generic statements in the documentation and then different opinions about how meta influences the search results.In some cases people recommend using the unders...
Hi all!I'm currently trying to use Document Intelligence on a demo instance. After setting up a Use case, defining the fields (keys) and creating a document task with attachments the OCR + AI should take over and start extracting the required fields ...
Hi,we want to train the model and deploy the model for Case categorization, but we couldn't able to train the model we are getting Error like " Your model couldn’t finish training because of a configuration or network error. Review the training setu...
Has anyone solved employee vs. HR knowledge access without duplicating content?We’re trying to balance employee search experience with agent usability and curious how others have handled this.Current state:We have an internal HR knowledge base for HR...
Hi Fellow community members,We have developed custom AI agents in DEV and it's working fine over there,but when we move the update sets in to TEST instnace we are getting below error and not able to active . anyone seen this.
I have an instance on Australia with subscription to ITSM Prime. How do I enableAI specialists as part of Autonomous workforce https://www.servicenow.com/platform/autonomous-workforce.html
Hi All, If a user asks an irrelevant question in Now Assist (AI Search or Virtual Agent), the system responds with generic information along with “Relevant documents and actions.”Where is this AI agent configured? If we want to provide more meaningfu...
We are enabling Now Assist in Virtual Agent.We are also enabling Now Assist Guardian - Prompt Injection. We are struggling with understanding what ServiceNow considers a malicious prompt to be?If a user using the Virtual Agent in Employee Center asks...
I really cant able to do task 4 i am stuck at adding the recommended fields, i did added attributes and did the scheduled jobs, but i am not getting the expected results , there is a slight change, can someone please help me
Hello, I want to enable an AI Search Indexed Source for the HR case table. I can see there’s already an OOB record for it, but it’s inactive. Since it’s marked as high risk, I’m concerned that making changes might cause it to be skipped in future up...
I've set 'sn_nowassist_va.enable_suggested_actions' to true and then I tried to submit via Virtual Agent some conversational catalog items but afte submission no suggested actions displayed. I've check also that table 'sys_now_assist_va_suggested_act...
Now Assist for IT Service Management (ITSM) Implementation BootcampHaving enabled the ITSM Assist console and installed ITSM Incident Assist plugin and activated skills for "Incident Summarization" and "Resolution Notes Generation", when creating a...