Has anyone solved employee vs. HR knowledge access without duplicating content?We’re trying to balance employee search experience with agent usability and curious how others have handled this.Current state:We have an internal HR knowledge base for HR...
Hi Fellow community members,We have developed custom AI agents in DEV and it's working fine over there,but when we move the update sets in to TEST instnace we are getting below error and not able to active . anyone seen this.
I have an instance on Australia with subscription to ITSM Prime. How do I enableAI specialists as part of Autonomous workforce https://www.servicenow.com/platform/autonomous-workforce.html
Hi All, If a user asks an irrelevant question in Now Assist (AI Search or Virtual Agent), the system responds with generic information along with “Relevant documents and actions.”Where is this AI agent configured? If we want to provide more meaningfu...
We are enabling Now Assist in Virtual Agent.We are also enabling Now Assist Guardian - Prompt Injection. We are struggling with understanding what ServiceNow considers a malicious prompt to be?If a user using the Virtual Agent in Employee Center asks...
I really cant able to do task 4 i am stuck at adding the recommended fields, i did added attributes and did the scheduled jobs, but i am not getting the expected results , there is a slight change, can someone please help me
Hello, I want to enable an AI Search Indexed Source for the HR case table. I can see there’s already an OOB record for it, but it’s inactive. Since it’s marked as high risk, I’m concerned that making changes might cause it to be skipped in future up...
I've set 'sn_nowassist_va.enable_suggested_actions' to true and then I tried to submit via Virtual Agent some conversational catalog items but afte submission no suggested actions displayed. I've check also that table 'sys_now_assist_va_suggested_act...
Now Assist for IT Service Management (ITSM) Implementation BootcampHaving enabled the ITSM Assist console and installed ITSM Incident Assist plugin and activated skills for "Incident Summarization" and "Resolution Notes Generation", when creating a...
Hi All,I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console, and because of this I cannot configure the run model in background only option for the OOTB Incident Categorization model. Is this expected behavior, or ...
Hi All,We deployed the OOTB Incident Categorization model in Task Intelligence with prediction set as Recommendation in non-prod instance. While editing Short Description and Description, the defined recommendation message does not appear automatical...
Hi, In our instance, I have requested AI search, followed the guided tour (not created any custom search definitions- all the default search applications and profiles seemed fine) and enabled the AI search for service portal as mentioned here. It is ...
I have a requirement to integrate search via BOX, it takes value of a variable on catalog item, then search that value through BOX. Is that even possible by AI Search, by create a Box external content connector? Or are there any other approaches?
How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?
Hi, When searching on the ESC search box for any incident/request/requested item it shows the exact match search but when click on that it is redirecting to native UI . It should viewed on the same portal. Could anyone help to fix the issue.