Hi All,I have configured PI classification solution for assignment group. It is showing AI/ML prediction under assignment group field in the SOW. What are the next steps? Do I create a recommendation now for it to recommend the group in the field? Al...
Has anyone written any best practices for their content writing teams to help optimize AI Search? I have found these two great articles from ServiceNow but I was wondering if anyone has learned anything since their implementation and written bespoke ...
Unable to created a new AI Agent instructions in AI Agent Studio, as the versions sections is greyed out. I am in same scope as the AI agent.
Hi Everyone I'm new to ServiceNow and I want to learn Now Assist and integrate with incident, change and request management also want to learn ai workflow and ai agents in ServiceNow if someone know a good course or academy on it please let me know.
I have uploaded several documents (external content) to an indexed-source using the external-content-ingestion API, and, as required, the corresponding search-source has been properly associated. This search source has then been linked to a virtual ...
I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...
I am working with Service Operations Workspace (SOW) and need help configuring the global search bar behavior.Requirement:When an agent types a Configuration Item (CI) name in the SOW search bar, the search should return all related records, specific...
I have tried using a different flow to create a new document process. It did create the process but when I look at the Test Output in the Now Assist DocIntel page it stuck at setup:The flow I created for the second run: Any pointers?
Hi All, I have a service portal that is pointing to an AI search application. I have configured different sort options as part of the search application. But when I search in the portal and I get the search results page I do not see the sort option...
Hi Team,One of my clients is looking to enhance AI search in their ESC portal so that, if a catalog item is misspelled, it suggests an alternative (e.g., ‘Did you mean hardware?’). Is this something we can implement?Thank you.
My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...
If we create manual tickets and save the PI kicks in and amend the categories if necessary. We have the fields set as required so we need to ensure these are filled in.If a ticket comes in via email these fields are not populated. Ticket is then up...
tell any one for few imp tables in servicenow , when we train the model to predict the which values needs which inputs fields for example INCIDENT 1. for category - short_description , description2. assignment group - short_description , priority , i...
I have a colleague who has used this table as part of his business catalogue and this needs to be searchable on the portal. I know CMDB.ci.business_app is an excluded table but is there any way I can get around this?
Hi Everyone, Just like record producer configuration we have module to configure ai search for record producer, do we have a way to configure ai search for catalog item. I want to show related articles on catalog item using ai search but not able to ...
