Resolved! Predictive Intelligence - New classification solution available to all with Vancouver release?
For point 1 -> New classification solution available to all - Where do we expect to see them? Thanks in Advance
Forum Posts
How to configure AI search Deflection to a Question on form
Hi SN Experts,When filling out the form users are shown a list of HR Knowledge articles/Catalog Items matching their problem description before they submit.I was able to make this by Nav > AI Search > AI Search Assist > Record producer configuration....
prediction result dashboard doesn't show solution
I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard.My solution is classification solution
Option to add MCP Server does not appear
I am following the documentation at https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/model-context-protocol-client/reference/mcp-client.html to add an MCP Server to my instance. I believe I have followed all the s...
Candy AI Clone Project — Stuck with Response Logic
Hey everyone,I’m working in Triple Minds and I’m working on a Candy AI Clone project like this. It’s been exciting so far, but I’ve run into a problem with the AI’s response logic. Sometimes the AI gives unrelated answers or repeats itself, even thou...
Resolved! AI search via script
How can we trigger AI Search from script against a search profile?I found "AISASearchUtil" but there is no API document available, and this article says not to use it for production purpose.
AI Search for CMDB
Like knowledge search, I want to search in few specific CMDB tables using some search term provided by user in Now Assist AI Agent.I couldn't configure those CMDB tables as indexed source in AI Search because it is not supported.But I came across thi...
Need Guidance: Chat-like Interface in ServiceNow using ServiceNow AI (RAG & Vector Search)
Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...
Resolved! How to Identify Top 5-10 User Search Queries in Global Search (ESC) using AI Search
Hi Experts,I am working on a dashboard to analyze user search behavior and would like to retrieve the top 5-10 searched queries from Global Search in ESC.I am aware of the sys_search_event table, but I am unsure how to determine the most searched que...
Run a report on AI Search tables
I'm looking for some input. Is it possible to create reports for AI Search besides those available on the AI Search Analytics dashboard? Specifically, I'd like to be able to query AI Search using the sys_user's department and business_unit for portal...
How to configure AI Search so that it can search for Community.
First, note that my AI Search is already enabled and can search Knowledge, Case, and Catalog Requests. Below, I will share my Community-related configuration. On my portal page, I used the Search Application’s data source and added the data source I ...
Resolved! servicenow ai agents
i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?
How can we make Now Assist more conversational and interactive
How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...
Resolved! Predictive Intelligence use case templates
Hi, I'm unable to see any templates. I've installed com.snc.incident.ml_solution this plugin along with the core ones but still I'm unable to view them.
