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I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
What's New Webinar: Australia Release for AI Control Tower AI Control Tower is your view for managing everything AI in your organization and driving speed and innovation. Join this webinar to see demos of the latest capabilities across AI strategy, ...
This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide will help you understand what metrics are availabl...
Workflow Automation CoE > Playbooks > Hybrid Agentic Activity Use Cases Foreword This article assumes basic familiarity with ServiceNow Playbooks and the concept of activity definitions. If you're new to Playbooks, the Playbooks documentation is a ...
There are three ways to send notifications from Flow Designer 1) Send Email action 2) Create Record action to generate an event (or custom Flow Action that does exactly that) 3) Send Notification action This video breaks down the pros/cons of eac...
Hi Community, Have a question with workspace refresh list , i am new to workspace, when we create a new record in (csm/fsm) workspace the record should come in the list view automatically(OOTB Feature) but i am currently in Zurich patch 7b release I ...
Hello!I'm working on a notification for a rejected approval, and have been asked to include a link back to the record that was rejected. This normally would be pretty straightforward, but what I'm up against is this is a custom App (extended from Tas...
I want to know how ServiceNow protects its inbox from phishing emails, preventing that they are converted to Incidents via inbound email action. We have a few phishing emails that generated incidents in the platform. We thought ServiceNow would ident...
Hello, I would like to restrict certain users who have the impersonator role to a sub-set of users that they can impersonate. I believe that this is achievable using a business rule - before query. I found the below on another post however I have b...
Users across all role levels (including Administrators and users with the KB role) are unable to create new Knowledge Articles directly from the HR Agent Workspace. The issue is seen across all 3 instances. we have raised an support case where the in...
For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil_admin, and accept the overage. It worked, but it left a trail of over-permissioned users and every one of those...
thanks in advance for the advice here. Trying to configure the tiny mce editor that is embedded in to the text block within the advanced editor in knowledge centre. Resources pointing me in the direction of the core form, and the global ui editor b...
Session Overview The session focused on how ServiceNow customers can assess, improve, and demonstrate the security of their ServiceNow instances, especially as organizations adopt agentic AI. The key message throughout the session was: Sec...
Hi Everyone, We are currently trying to setup our microsoft sharepoint online spoke, but we are getting the error below OAuth flow failed. Verify the configurations and try again. Error detail:invalid_client, AADSTS700027: The certificate with identi...
Introduction, Context and Promise If you’ve ever built a ServiceNow dashboard that looked fine but couldn’t answer basic follow-up questions, you’ve seen the same pattern play out: every new audience asks for a slightly different cut of the data, a...
I would like to create a dark mode for custom theme. I create a variant, and added OOB css from dark theme, the dark mode is not consistent. Buttons and field labels are missing, how to fix this issue??
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