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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Four Steps to Stop the Alert Firehose

Most IT operations teams know this problem by heart: an incident queue that never empties, one alert triggering a hundred more to investigate, and so little time on manual checks that nothing strategic ever gets done.    You might think the answer is...

  • Article

Currency field on the record producer

Recently, I came across a question where the questioner asked about adding a currency field on the record producer.    I had a similar use case in the past where I needed to show an amount field with currency sign attached to it on a record producer....

  • Article

Subject: Playbooks Automatically Switched to Read-Only Mode

Hello ,i have encountered an issue with several Playbooks that have unexpectedly switched to Read-Only mode without any manual action from our side.As shown in the attached screenshot, the Playbook "Equipment Move or Decommission" is currently displa...

  • Question

iPhone ServiceNow Agent login

Forgive me if this is the incorrect forum.  For months I had been able to use the ServiceNow Agent app for my company's instance.   Now I receive a message and can not login to the app.  I have wiped my iPhone and rebuilt it.  I still get an error. W...

  • Question

Integrate CISCO WEBEX CONTACT CENTER CTI

i am having a requirement to integrate servicenow with  CISCO WEBEX CONTACT CENTER CTI  but unable to proceed post installation and if anyone is familiar with complete setup and usage for agent to receive calls and also to create case post call is co...

  • Question

AI Gateway Implementation Guide

  AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your agent builder applications and the external resources they connect to, intercepting all Model Con...

  • Article

Copy Attachment - JIRA SPOKE - SERVICENOW TO JIRA(Avoid Duplicates)

Hi everyone I am @Pranav Krishna Teja Devireddy.I am writing this article to help you copy attachments from SERVICENOW to JIRA using flow designer. It works for other tables also. After reading many articles I haven't found articles that helped me in...

  • Article
  • Flow Designer
  • IntegrationHub

Unexpected behavior after upgrading to Australia

I installed ServiceNow Otto for IT Service Management (ITSM) on our Dev environment, running Zurich at the time. After playing around with the configurations, I built a custom AI Agent to be used with the LLM Virtual Assistant. It worked as intended....

  • Question
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