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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
Dear all, I am trying to configure a MCP Server. I tried my best, but I am failing, not sure why. (Attached are the MCP Server connection logs as well) I am trying to use the nowaikit which is open source MCP Server.I configured everything via the te...
Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...
Looking for insights from the ServiceNow communityI'm currently working on ServiceNow Predictive Intelligence (Workflow Classification) and encountered an interesting challenge during model training.The training consistently fails with the following...
Hello Community,I just wanted to know how Subscribed groups and Subscribed users work in Subscription Management. When I add many groups and users in it. The count of subscribed users doesn't match with the group's users. The count differs from subs....
I'm new to Mobile App Builder and am a bit confused about scopes and how to capture changes in an update set. I have a custom app with its own scope and I want to allow some of the functionality of the custom app on Mobile Agent. I selected my custo...
I created a flow with 2 approvals. After the 2nd approval, an email should go out that the request is closed complete. It appears that after the first approval the RITM is going to Closed Complete and skipping the 2nd approval.
Following this article: https://www.servicenow.com/community/developer-forum/ai-search-suggested-result-on-service-portal/m-p/2960295We are having a similar issue, whereby the URL generated in the "Suggested Result" dropdown the URL is bringing back ...
Subject: Total Count Not Displayed After Migrating Dashboard to Next ExperienceHello Community,We recently migrated our dashboard to the Next Experience view and noticed that the Total Count is no longer displayed on reports of dashboard, whereas it ...
Hello,I have created a custom workspace in company instance, during live agent chat if agent handling multiple chats when the requesters send a messages that is not showing as a desktop notification in workspace. I have enabled inbox alerts settings ...
Hi everyone,I am running into a strange issue with a reference variable on a catalog item, and I'm hoping someone can point me in the right direction.The Setup:Catalog Item Scope: GlobalVariable Type: ReferenceTarget Table: A custom table located in ...
I have been unable to access my Personal Developer Instance (PDI) for the last 2 days.Initially, my instance showed:"Your PDI is temporarily hibernating due to an infrastructure issue."Now, when I try to request a new instance, I only see:"Waitlisted...
Hello , working on a new instance greenfield. We have Australia release with MIM. Currently we want to hide the Playbook from the sidebar . I tried with some sys properties, just got to this but as you see the button is still shown. I have also tried...
Background:1. Using UI Builder to build a custom workspace.2. Created a record producer to manage forms in UI Builder.3. Using Service Catalog component - display form on the WS.4. In one of the forms are are using a reference field which is referenc...
Hello Team,We have two custom Service Portals — one for IT-related queries and another for HR-related queries. We are facing an issue specifically with the Order Guide in the HR portal.When attempting to open an Order Guide from the HR portal, it red...
Problem Description:Decimal fields with a scale attribute are rendering incorrectly in Configurable Workspace forms. When a test value is entered in the Classic UI form and the record is saved, the value is calculated and displayed correctly. However...
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