Hide Overview Tab on Change Request in Service Operations Workspace.
I had a Requirement, need to hide the Overview tab on Create New Change Request.
Forum Posts
Resolved! Change Implement - Flow Designer Flow is throwing error
I have created a flow for Change Implement Step. Once change is moved to Implement state, I have to create two change tasks as OOB. Once tasks are completed, we should wait for close code to set. Based on Close Code, I have to change the state to Clo...
Resolved! Hide Overview section in Change request in Service Operation Workspace in Vancouver
Hello All, I would like to hide the Overview section in the Change Request in the Service Operation Workspace. Please let me know where is the configuration for this sections in ServiceNow.
Change Emergency - Flow designer flow is throwing error
I have created a flow for Change Authorize Step. Its a clone of OOB flow, we have changed just the policy. Flow is working a expected. But , I see some errors in the flow engine context. I don't see any issues in my flow. Please help me identify this...
Query for change request
My senior asked that he want query for change requests. Change requests are created on every Friday he will review all open change requests on Monday. I want a query for that. In addition can I create report for that query how to do that.
Resolved! How to configure Service Operation Workspace Section buttons
How to change the deactivate the workspace Button which are in the form sections.
Resolved! 'New' button on Change list in SOW only works for Admins
What does the 'New' button on the list of Changes in SOW do that the plus sign in the tabs area doesn't? When a user who doesn't have admin clicks the 'New' button in the list, nothing happens. The same button works for new Incidents and Problems. Al...
Standard change new template
I want to create a new standard change template how can I do that guide me with the steps to follow
Risk assessment oob questionories
How to find oob risk questionnaires in instance and how to set our own questionnaire in it can anyone help
"Configuring Dynamic Filter in ServiceNow UI Builder for SOW"
I'm trying to add a condition to the data resource of the Problems related list component on the Change Request record page in Service Operations Workspace (SOW) using UI Builder. The condition should be 'Assignment group is (dynamic) One of My Group...
RE: How to configure hints for the Incident subcategory field in SOW
Hi All, I configured hints for the incident subcategory choices, but these hints are only appearing in the native/platform view and it's not appearing in the SOW view. Can anyone suggest how to configure the hints for the subcategory choices in SOW. ...
Auto populate impacted CI based on affected CI in Change request in SOW
Hello everyone,For a change request record, when we select an Affected CI in the related list, the impacted CI should be auto populated in SOW if the relationship is mapped correctly as in native thats the same functionality it works.How to achieve t...
Change Request Workflow
Hello Community, Can someone provide a step to step or script guide in creating a change management workflow? 1st Approval: BRM (Reference Sys_User)2nd Approval: Business Owner (Reference Sys_User)3rd Approval: CAB approval (80%)4th Task: To be assig...
Duplicate info messages on Workspace form (Business rule)
Hi,I have a business rule running on insert of change request and creating a publication record. The issue is it's showing the info message and error message two times in the workspace however it is working fine in native UI. Please let me know if yo...
Approvals in Change Management in service operation workspace.
Currently working on change management in service operation workspace, there are couple of things i noticed When an emergency change is submitted for approval:It's correctly routed to VP/Director only But the VP/Director is unable to approve from wit...
