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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...
Hi TeamHelp me to fix the below error Operating system IP routerPattern network Router2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-0...
Hi everyone,I have created a report in ServiceNow and would like to make it visible under the Reports module in the left navigation for a specific group of users.Could anyone please help me understand how I can achieve this requirement?
I added the cmdb_ci_ip_address class to my application which is a dependent class. In my IntegrationHub ETL, in the "Add Relationships" step, I added an Owns:Owned By relationship between cmdb_ci_zos_server class and cmdb_ci_ip_address class. My inge...
CI form contextual help now assist skill is available in Yokahama release or is it available after Zurich.
I'm working with Performance Analytics and need to identify indicators that have not collected any scores in the past 12 months.From my understanding:Scores are stored in the pa_scores ,pa_scores_l1, pa_scores_l2 tables only when data collection jobs...
Hello Community, I have configured CMDB retire policy and also tested it, my question is when the CMDBtask is not in closed state, we are able to see the CI records that are included in the task, but when the task is approved/ closed suddenly the rec...
I have a saved query created viw CMDB Query Builder which is used in a CMDB group that is used in a Dynamic CI group. CIs found via this saved query does not sync to the svc_ci_assoc table. If I add a few CIs manually to the dynamic CI groups those C...
Hi All, As part of our monitoring we are running a scheduled job to check the connectivity between servicenow and other thirdparty systems ( X , Y , Z) if the connection is not successful then we are generating a P1 we have tested this in DEV and TES...
Affected Versions: Yokohama, Australia (and likely others)Description: When using the OT Excel SGC-Import Task within the Industrial Workspace to upload OT control module data, the validation process incorrectly fails for files containing more than a...
Affected Versions: Yokohama, Australia (and likely others)Description: When using the OT Excel SGC-Import Task within the Industrial Workspace to upload OT control module data, the validation process incorrectly fails for files containing more than a...
Dear ExpertsI'm a beginner at API implementation.Please tell me about best practices for integrating data from ServiceNow via API.① API integration between ServiceNow and external SaaS② Integration between ServiceNow and our internal environment ※For...
Hi All I've prepared two Business Rules on tables - cmdb_data_management_task and cmdb_data_management_task_to_ci. Both are before insert so to test if BR works correct I need a newly created tasks in table cmdb_data_management_task - how can I do th...
Hello Team, I am trying to add a filter for a string type field on the dashboard report table. I went through other community posts related to the same but didn't get much help on the code. Please provide any example script to create a filter on stri...
Overview Remote Tables in Zero Copy Connector for ERP allow you to surface live ERP data in ServiceNow without copying or staging data. While ServiceNow provides pre-built Remote Tables aligned with standard ERP models, customers can customize these ...
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