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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...
Hi D&A Community, Most AI initiatives don't stall because of the technology. They stall because the data isn't ready, and we want to help you change that. We'd love for you to join us on July 8 in Chicago for Making Your Data AI-Ready, a hands-on...
We have several powered-off servers in our environment and would like your guidance on how these should be updated in ServiceNow.Could you please advise whether the Operational Status should be updated to Non-Operational and the Installed Status to A...
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
Hi Folks, I'm looking for a way to reject major incident candidates via API. The context is, I have an automation that creates P1 incidents. P1 incidents are automatically proposed as a major incident. So, I would like the automation to also reject t...
I have a saved query created viw CMDB Query Builder which is used in a CMDB group that is used in a Dynamic CI group. CIs found via this saved query does not sync to the svc_ci_assoc table. If I add a few CIs manually to the dynamic CI groups those C...
Hi everyone,I have created a report in ServiceNow and would like to make it visible under the Reports module in the left navigation for a specific group of users.Could anyone please help me understand how I can achieve this requirement?
CI form contextual help now assist skill is available in Yokahama release or is it available after Zurich.
Hello Community, I have configured CMDB retire policy and also tested it, my question is when the CMDBtask is not in closed state, we are able to see the CI records that are included in the task, but when the task is approved/ closed suddenly the rec...
I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?
When a parent CI is retired, its associated child CIs are expected to follow the same lifecycle state. However, a key concern is that these CIs (both parent and child) may have dependencies with other servers, applications, or services within the env...
Hi All I've prepared two Business Rules on tables - cmdb_data_management_task and cmdb_data_management_task_to_ci. Both are before insert so to test if BR works correct I need a newly created tasks in table cmdb_data_management_task - how can I do th...
How to setup Auto Archive/Purge for a custom table?How we can check if it's already setup for an existing table.
Hi Everyone,I want to start learning CMDB in ServiceNow. Could anyone suggest the best place to begin and the topics I should learn first? It would be helpful if you could provide a learning path or recommend any useful resources for beginners.Thank ...
Dear ExpertsI'm a beginner at API implementation.Please tell me about best practices for integrating data from ServiceNow via API.① API integration between ServiceNow and external SaaS② Integration between ServiceNow and our internal environment ※For...
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