Copy and Pasting Images into Rich Text (Platform Analytics Dashboard)

Hi there, I am trying to copy and paste screenshots into Rich text, for a platform analytics dashboard. I keep getting 404 and realize this is expected behavior. I was wondering, is there a way to get images into a platform analytics dashboard, witho...

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Set the Calendar duration value on a Closed RITM

I have an After Business rule that runs when an RITM is in the Status of Closed Complete and CLosed incomplete, to get the duration field to populate but it defaults to 0 secs everytime.Can anyone provide some assistance or insight on resolving this ...

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Data Visualization group by data source

I am creating a bar chart visualization of password reset / unlock account incidents. These incidents are spread across dozens of systems, so I have multiple data sources on Incidents where short description contains [system name]. Ideally I'd like t...

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AI Readiness Isn't a Data Problem. It's a Process Problem.

If you've been in an AI readiness conversation recently, you've probably heard some version of "your data isn't ready yet." And if you've looked at what it would take to actually fix that - the modeling workshops, the SME interviews, standing up a lo...

• Question

Task 05: Configure Desired State Audit Rule

Hi, This is driving me mad because as far as I can tell, everything is right - I've compared it to other posts on here as well and the configuration looks identical? Task:REQUIREMENT:1. As the Cloud Dimensions CMDB administrator, using CI Class Manag...

• Question

CMDB data management retire policy

Hello Community, I have configured CMDB retire policy and also tested it, my question is when the CMDBtask is not in closed state, we are able to see the CI records that are included in the task, but when the task is approved/ closed suddenly the rec...

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Explicit class mapping defined for Cisco Catalyst

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Pattern failed error

Hi TeamHelp me to fix the below error   Operating system IP routerPattern network Router2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-0...

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Platform Analytics experience upgrade: FAQ for Dashboard Owners

Common questions about upgrading from Core UI to Platform Analytics, addressed for dashboard owners and content creators. How to use this FAQ: Click any question to expand or collapse it. Use your browser’s search (Ctrl+F / Cmd+F) to find topics by k...

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• Australia
• FAQ
• Performance Analytics
• Platform Analytics
• Platform Analytics Experience
• platform analytics migration
• Platform Analytics Migration tool

Platform Analytics Enablement Toolkit

Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow.   Click any image below to explore Platform Analytics resources. The collect...

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Dynamic Content Blocks vs. Data Resources: Why the Model Changed

If you've been building dashboards in ServiceNow for a few years, you've probably built something clever with Dynamic Content Blocks: Custom filter behavior. Context-aware headers. Interactive logic driven by Jelly and JavaScript.   And for a while, ...

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• Dashboard
• Data resources
• Dynamic content blocks
• Next Experience
• Performance Analytics
• Platform Analytics
• Platform Analytics Workspace
• UI Builder

Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

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• Australia
• Dashboard
• Migration
• Performance Analytics
• Platform Analytics
• platform analytics migration
• Upgrades

API Testing in CI/CD for Enterprise Integrations: What CLI Tools Are You Using?

For teams managing integrations with multiple internal and external APIs, how are you handling API testing in CI/CD?We're evaluating tools that provide a CLI and can:Run API tests automatically in pipelinesManage multiple environmentsSupport collabor...

• Question

SG‑Meraki Integration – Import Sets Stuck in Loading

Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki).  Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...

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Why build a CMDB Data Dictionary?

What is a CMDB Data Dictionary? A CMDB Data Dictionary is an unsung hero of Configuration Management. In its most basic form, it is a catalogue of the Tables, Attributes and purposes of each Class and Attribute in the CMDB. While this might not seem ...

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• Data Foundations
• Service Graph