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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
We are currently experiencing severe performance issues due to this feature. I am looking for a way to completely disable or deactivate this option so that it is inaccessible to all users.Regarding my checking, it seems to be related to the Core func...
We're reviewing our API development workflow and looking for an API mocking solution that fits enterprise integration projects.Some of our requirements are:OpenAPI supportMock APIs for testing integrationsShared documentationTeam collaborationCI/CD c...
I am experiencing an issue with our Qualys integration where incoming computer data is being classified into the Personal Computer (cmdb_ci_pc_hardware) table.My Goal:I want all of this incoming asset data to go strictly to the base Computer (cmdb_ci...
Question for the CMDB community.One thing I've noticed across CMDB implementations is that we spend a lot of time discussing how to model services, configure Discovery, tune IRE, and implement CSDM.What I'm curious about is something a little differe...
CMDB Design DecisionWould you make the same call?During onboarding, we found a ScienceLogic export containing approximately 2,300 "devices."After reviewing the records, 419 of them appeared to be Ping/ICMP probe artifacts rather than actual configura...
Hello all, I am trying to define retirement rules for the web site class table, and the option here does not let me select website and I can only select table as 'configuration item' 'Task assignment' by 'user field' here needs to be a specific fie...
Getting started with Live Connect in ServiceNow A practical guide to connecting your BI tools — Power BI, Tableau, Excel, and others — directly to ServiceNow data using standard SQL, without building ETL pipelines or moving data out of your instance....
When a data source of mine is using "is one of" filter and I put a lot of string text data inside, the text got truncated as [...]. Is there any way to get all the data inside [...] ? Please refer to the image below here FYI, my instance is Australia...
I am creating a platform analytics dashboard listing tickets for my team with tabs: Active, Unassigned, My Work, Closed by Me, Closed by Team. Each tab is a "List" data visualization, but I cannot find an option for automatic height. If I manually s...
I need to create a report/score which will show the median value of the response time of the resolved incidents for a month. Has anyone done something similar or can guide me on how to achieve it?
Hello All, I just want to check with you all if someone has implemented the median calculation in servicenow?Median in ReportingMedian in Performance AnalyticsExample: We want to find median of Incident Time to Resolve, where time to resolve is diff ...
Hello, Is there a way to calculate the Median score for a particular set of records. The Analytics Hub in Madrid does show the Median there but I am trying to find a way to display it as as a score widget on the dashboard. Thank you.
So I modified an entry in the cmdb_rel_filter table. But I cannot get it to be a part of the update set of my scoped application. I also tried using the "Add to update set" utility but it is still only adding the change to the global update set inste...
Hi All,my requirement is there is already 1 interactive filter in dashboard which will filter based on state. I was asked to include new value in it called closed incomplete. in the interactive filter i removed closed incomplete from the exclusion li...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
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